We accept payment by Ping and Pay Now on all products only and Afterpay on larger items.

We apologise if you wish to pay by bank transfer, however as we believe in fast service, reconciling bank payments costs a lot of time and efficiency. If we get the payment fast, we can ship your items fast.

We thank you for your understanding.

We send all of our items on CourierPost. CourierPost do cost a little more, but they have a very extensive delivery network—because even those in the far reaches of Aotearoa need bits and pieces for their lifestyle! We send out orders every weekday, and shipping generally takes one to two working days and rural addresses might take two to four days.

They also delivery to Post Office boxes if that is more convenient for you. We have been using CourierPost for over 3 years now and they haven’t missed a beat.

We’re a small team, but we attempt to get your purchases to you as soon as possible.

If you realise after hitting “Buy Now” that you chose the wrong item or your address was incorrect, email us as soon as you can. Our packages go out the door fast, but if you can catch us quickly we’ll happily change the order for you. If there’s an additional cost, the item won’t be shipped until this is paid.

There will be shipping options listed at the bottom of each listing. Please choose carefully—if you don’t pick the option which best suits your address, shipping may be delayed.

Shipping costs differ from product to product and we even offer free shipping on some products

We sent the wrong item:

If we have sent the wrong item to you by mistake, we will send the correct item with the prepaid return courier bag so you can send the wrong item back to us. You need to send the photos to us so we can see what is the problem and solve the issue quickly.

Bought wrong item/Change your mind:

If you have bought the wrong item by mistake and want to exchange, we can exchange the item but the refund will not be issued. You can exchange with any item with the same price or higher in 5 working days from the date of delivery. You will pay an extra amount if the exchange item price is higher than your current item. You will pay postage for returning the item in the same original packaging to us and also pay postage for the new exchange item being sent to you.

Received Broken/Damaged Item:

If you have received a damaged item, please contact us asap and send us photos of the item and we will guide you through the process after that. We will send you the replacement item or issue a refund if the item is not in stock.

Faulty Items:

If the products have manufacturing faults when they are delivered to you, please email us within 5 days of delivery and we will arrange to replace the faulty product(s) at no additional cost to you.

We will replace or repair the items where possible and refunds will only be offered where a replacement is not available or it can't be repaired

When are my goods shipped?

Goods are normally shipped the day after you place your order, Monday to Friday

Where can I get tracking information?

Tracking information will be sent along with your shipping confirmation Email to your Trade me registered email.

What do I do if I’ve given you the wrong address?

Get in touch as fast as you can! We send our packages out promptly, but if you email us right away we can change the address.

I placed an order and realised I chose the wrong colour/size/style. Can I change it?

If you’ve picked the wrong item, email us as soon as possible. We ship things speedily, but if you can catch us before the daily 2 pm courier collection, we’ll change your order. If the replacement item is more expensive than current purchase, it won’t be sent until you’ve paid the additional cost.

Do you offer exchanges if I change the mind after receiving the item?

Yes, we can exchange the item but the refund will not be issued. You can exchange with any item with the same price or higher. You will pay an extra amount if the exchange item price is higher than your current item. You will pay for returning the item in the same original packaging to us and also pay for the new exchange item being sent to you.

I’ve purchased an item—why hasn’t it arrived?

If you have not been sent tracking details and the item has not arrived, it is likely that you selected the wrong shipping option or there may be another issue when you made your purchase. We always send an email when this happens but can often get lost in spam folders. Check your junk mail to see if we have made contact.

What if I have received the wrong item or damaged item?

If we have sent the wrong item to you by mistake, we will send the correct item with the prepaid return courier bag so you can send the wrong item back to us. If you have received a damaged item, please contact us asap and send us the photos of the item and we will guide you through the process after that.

Customer services

We are open Monday to Friday except for weekends and public holidays. All emails, questions & queries will be answered ASAP. We strive to reply to all emails but in the event that you have not received a response within 24 hours then please check your junk box or just message again, we may have missed it.

Can I get a GST invoice?

We are a GST registered company and you will receive GST invoice automatically in your Trade me registered email with the Tracking number info.

Trademe privacy policies and terms and conditions applies to our store.

DISCLOSURE OF PERSONAL INFORMATION We may disclose your personal information:

• To our employees,
• For the operation of our websites or our business
• For the specific purpose of fulfilling requests by you
• To provide products and services to you
• Where we are permitted to under the Privacy Act
• As otherwise detailed in this policy

Where we engage third parties to undertake services, we may provide those third parties with some of your information if it is required to fulfil those services and only to the extent required to fulfil those services. Examples of such third party providers may include, but not limited to:

• Service providers such as web hosting providers, IT systems administrators, mailing houses, courier companies, payment processors, photographic analysers, data entry service providers, electronic network administrators, and professional advisers such as accountants, solicitors, business advisors and consultants
• Software providers such as customer relationship management and accounting software

PROTECTION OF PERSONAL INFORMATION

We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.