MDR Sound and Lighting

We only offer a Pay Now service through our store.

We offer free shipping for your convenience on all purchases!

Shipping is available within New Zealand only Please ensure you provide a full street address. Unfortunately our couriers cannot deliver to P.O. Boxes.

Collection: We are more than happy for customers to collect directly from our warehouse during normal operating hours 9am -5pm Monday-Friday

Operating Hours and Public Holidays: Our normal operating hours are 9am -5pm Monday-Friday excluding Public Holidays. We may be unable to answer questions or respond to emails outside these times so please be patient.

Returns 14-Day Money-Back Guarantee

We have taken the risk out of shopping online with a 14 Day “no questions asked” Money-Back Guarantee. We are very confident in our product and pricing and know that 95% of the time our customers will be very happy with their purchase from us. If you thought the product was the right one for you and discover it’s not, well that’s ok too. You have 14 days from the invoice date of you order to contact us and arrange a full refund, exchange or store credit for a future purchase. Please note the below terms and conditions regarding returns.

Returns contact - call us on 06 355 5078

Return - Terms and Conditions Note: No returns will be accepted without prior arrangement

• For a complete refund of the product cost, items must be original condition, show no signs of wear.
• Include all original packaging, accessories (e.g. power adapters, cords etc.) and paperwork (e.g. Owner’s manual, warranty card, etc.).
• Include a copy of the invoice and the completed Returns Authorization that we will email to you, clearly indicate your reason for your return.
• Please do not write on the manufacturers box, manual, or warranty card until certain you will keep this purchase.
• Please reseal using only CLEAR packing tape. Do not use brown tape or masking tape.
• You are responsible for the goods until they safely reach our warehouse. To protect your goods return using all original packaging materials. In the event of damage we will notify you and you will have to raise a claim with the carrier or your insurance company. No refund will be issued under these circumstances but you retain ownership of the goods.
• Make sure you have insurance for the return for the full value of your purchase.
• Ship your items back with a traceable service. We are not responsible if your returned merchandise gets lost in transit.
• Refunds take approximately 3-5 working days to clear and process.
• Trade Me Pay Now payments are credited back to your Credit Card via TradeMe’s Pay Now system.
• The return address together with returns information will be advised when the RA (Returns Authorisation) is issued.

NOTE: Regardless of whether the return is a warranty claim or because the product is not suitable the following terms apply.

MDR Offers offers a warranty of 1 year on the Chauvet range of products. In order to process ANY warranty claim, you must first email MDR Sound & Lighting Ltd to initiate the process and acquire a return authority number.

Phone: 06 355 5073

Opening hours: Monday to Friday 8.30am to 5.00pm

Address: MDR Sound & Lighting Ltd 1 Tiki Place Palmerston North