We currently accept the following payment methods:

• Credit/Debit Cards (via Ping)
• Bank Transfer
• AfterPay

We have a flat-rate shipping cost for all courier deliveries within New Zealand.

• Residential delivery fee is $8.99
• Non-Urban delivery fee is $13.99

Transit times for deliveries to NZ addresses are:

• 1-3 business days for residential deliveries.
• An additional 1-2 business days is required for non-urban deliveries, after being handed off to the rural delivery contractor.

We will send you an order confirmation via email within a few minutes of placing your order. We will then send you a shipping confirmation email once your order has been packed and despatched. This email will contain your courier tracking number and a link to the tracking page. If you do not receive an email within 5 minutes of placing an order, please get in contact. There may be an issue with the email address supplied with your order.

We dispatch orders on all business days. We aim to dispatch all orders within 1 business day. Occasionally, this time frame may change when we receive a substantial increase in orders such as after a long weekend or retail event. We will always update customers of any major delays via our social media channels.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept change-of-mind returns, and will only accept returns and provide refunds upon receiving the item and having our team inspect and verify the issue and product.

To start a return, you can contact us. Please note that returns will need to be sent to the following address:

Memory Lane Games 85 Manukau Road Pukekohe 2120 Auckland New Zealand

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.