We accept payments through Ping and Afterpay Ping allows you to pay instantly for your purchases by credit or debit card or bank deposit on Trade Me.

Estimated Delivery Time Frame: 5-10 business days

NOTE: No delivery to PO Box addresses or Parcel Lockers (please provide residential or business address at checkout)

Dispatch: Orders received and processed by us before 11:59pm AEST each business day will be dispatched within 1-2 business day. Orders received and processed by us on Friday or weekend days will be dispatched on the following business day.

Delivery Delays: For any delivery delays please note that we always need to lodge an enquiry with our courier partner for investigation which can take up to 5 working days. If there is no update in 5 working days, we will provide a resolution inform of a replacement or a refund. For delivery time frame please visit related courier website directly.

All our products are covered by Warranty of up to 12 months, unless stated otherwise. The warranty only covers defects in materials and workmanship.

Our Warranty does not apply:

• To cosmetic damage, to boxes, packaging or exterior surfaces (including during transit).
• To damage caused by use with another product.
• To damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause.
• To damage caused by operating the product outside any guidelines published for use.
• To defects caused by normal wear and tear or otherwise due to the normal aging of the product.

To get your refund, customer must return your purchase unused with its original packaging in ‘as-new’ condition to us. Please note all delivery and incidental charges to return the item or deliver the new item are the customers responsibility and assembly & delivery fees will not be refunded.

Requirements of ‘as new’ condition are as follows, the item must: 1 Not be used. 2 Not be assembled. 3 Not be damaged at all. 4 Packed in all the original packaging. 5 Packaging to not be damaged. 6 Include all unopened tools and hardware. 7 Include assembly instructions.

Returns cannot be delivered in person to our depot, office or warehouse facilities unless stated otherwise.

We do not accept change of mind for all our product. No refund, exchange or gift card will be provided, online or in store for change of mind on all Items.

Whether you have a question about our Trade Me store, our products or anything else - we'd love to hear from you. Please call our Customer Service team.

Customer Service Email: mailto:info@nneliving.com.au Mon - Fri 9am - 5.00pm