Standard Deliveries

We primarily use Courier Post to deliver orders. When we dispatch your item to you, an email confirmation will be sent. Most orders are dispatched on the next working day. We deliver via a tracked courier service - once your order is dispatched you will receive an email with a link to track the status of your order with our delivery partner. Please allow up to 5 working days for delivery. The 5 days start from the day after you receive this email from us confirming that your items(s) has been dispatched. If more than 5 days have passed from this date and you have still not received your delivery please contact us and we will be happy to investigate this for you. For Panzer Glass products, these products will be mainly drop-shipped, though we do hold stock on hand in our OPPO Auckland office for local pick-up. We offer delivery within New Zealand only. Please be aware items will not be dispatched on the following holidays: New Year's Day New Year’s Holiday, Waitangi Day, Good Friday, Easter Monday, ANZAC Day, Queen’s Birthday Labour Day, Christmas Day Boxing Day, Boxing Day Holiday. OPPO will also be on limited send-out times over the Christmas period from 20 Dec- 3 Jan.

Please allow additional delivery times of up to 5 business days if your order is placed within two days of the above public holidays. Please note that orders placed after 12pm on a Friday may not be dispatched until the following Monday. Weekends and all Public holidays are not classed as a business day. All orders will be processed on the first available business day.

Pick Up location

Your order will be fulfilled the OPPO New Zealand Office in Auckland. In case the OPPO Office doesn't have your item, it will get fulfilled from our logistics centre. In these circumstances, please allow up to 3 working days for collection.

OPPO Auckland Office – Level 10, 120 Albert Street, Auckland CBD, Auckland 1010;

Hours: Monday: 9:00 am – 6.00 pm Tuesday: 9:00 am – 6.00 pm Wednesday: 9:00 am – 6.00 pm Thursday: 9:00 am – 9.00 pm Friday: 9:00 am – 9.00 pm

__Returns and Faults __

Returns- This returns policy is applicable to all purchases made from The OPPO Official TradeMe Store. Email us to raise any queries regarding product returns or refunds. Items that need to be sent back to us can be done via two options:

1. a return courier bag organised by us
2. a drop off to our local service point on Level 10, 120 Albert St, Auckland CBD 1010.

You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation and return the Products to us, we may have a right of action against you for compensation. When returning a Product to us we recommend you obtain a proof of posting. In all cases, we reserve the right to inspect the Product and verify the fault. For an exchange or refund, the Product must be in otherwise ‘as new’ condition and if possible with the original packaging. We reserve the right to refuse a refund or exchange if the Product returned is deemed to have been damaged.

• The product is accompanied by all original packaging, manuals, accessories, free items and other components or parts that accompanied the product when it was delivered; and
• The product is in original, undamaged condition. Any refunds are usually made using the same method originally used by you to pay for your purchase, i.e. same person, same account/card. We do not cover faults caused by misuse, neglect, physical damage, tampering or incorrect adjustment or normal wear and tear.

Refund policy

OPPO New Zealand hopes everyone is fully satisfied with their purchase, which is why we give our customers a 30-day changes-of-mind refund policy.

To be eligible for a refund, simply return your item unused and in the same condition that you received it within 30 days of your purchase. It must also be in the original packaging.

To complete your return, we also require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, approximately within 10 working days.

If you haven’t received your refund within this time, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us. Incorrectly supplied products If you have been accidentally supplied the wrong product, The OPPO Official TradeMe Store will supply the correct product (where it is available) or issue a refund.

• to supply the correct product the incorrect product will first need to be returned to us;
• we will need to be notified within 7 days of purchase / delivery;
• the incorrect product supplied must be in resalable / unused condition with seals intact.

__Faults __

On the off chance you experience any faults within 30 days from purchase, please contact us. If you experience a fault with the device outside of 30 days, please contact our Customer Services and Technical Support team on 0800 23 6776. Products damaged in transit If your product has been damaged during transit to your delivery address, we will replace your product (if it is available) or issue a refund. You must notify us within 7 days of delivery in order to be eligible for a replacement or refund. Products that are faulty upon arrival / first use or otherwise - OBF (Out of Box Failure) If the product you received is faulty upon arrival or within 30 days of the purchase date, we will either repair or replace your product, or issue a refund. Without limiting any rights you have under the Consumer Guarantees Act, in order to repair, replace or provide a refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. Products that are faulty within the warranty period (but outside the OBF period) If your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, OPPO NZ will repair your product. In order to repair your faulty product, it will need to be returned to an authorize OPPO service centre so it can be tested and confirmed that it is faulty. Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to an authorize OPPO service centre. Testing fees and return freight: If you return a product to an authorize OPPO service centre that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.

__Warranties __

A Guarantee that you’re making the right decision.

Buying directly means that when you purchase a OPPO product from this Trade Me store, you have the peace of mind in knowing that your product is covered by our official OPPO New Zealand manufacturer warranty.

Warranty period:

New Mobile Phone warranty: 24 Months Refurbished Mobile phone warranty: 12 months
Wearables & Smartwatch warranty: 12 Months
Wearables Accessories warranty: 12 Months
Bluetooth Headsets warranty: 12 Months Phone accessory warranty : 12 Months

If you consider the product you’ve purchased is not of acceptable quality, has a hidden defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under New Zealand Law (for example, it appears faulty, or does not work at all or properly), you can Contact the OPPO Call Centre to make a claim under this Warranty or the relevant laws.

OPPO New Zealand

Address: Level 10, 120 Albert Street, Auckland CBD, Auckland 1010.

Phone Support Customer Service: 0800 26 OPPO (0800 26 6776)

Operation Hours: Mon - Fri, 9am - 9pm

Please leave a question on our listing and we will get back to you asap!