Shipping Time Frame

There are items at our showroom which you can pickup immediately. Please call us if anything needed urgently.

Small Items upto 5kg: (Doesn't include Furniture & Appliances) 3-6 working days for non-rural Address 4-8 working days for rural address

Furniture and Appliances Delivery Time Frame: 5-10 working days for Non Rural 7-11 working days for Rural

Delays may occur during peak times i.e. Christmas, Public Holidays, etc. If order has been placed on weekend or on public holidays it will be dispatched on next working day.

Tracking: All orders are shipped with registered tracking.

P.O. Boxes We accept P.O. Box address for delivery

Undeliverable address & returned items: If an order is returned back to our warehouse for any reason such as an undeliverable address provided, Online8 reserves the right to charge any additional costs to the buyer for re-delivering the order.

Damaged and Missing Parcels If you receive a damaged parcel or the tracking shows delivered while you haven't received the parcel please contact us, we can send a replacement or can lodge an inquiry for you.

In case of damaged item, receiver should check the parcel thoroughly before signing the consignment. We reserve the right to decline replacement/refund if consignment signed as “good order” at the time of delivery.

Receiver can also decline delivery if courier driver insist to sign it before checking the damage. In this case, please report back to us and we will complain for that driver to courier management.

Combine shipping: Yes, Please ask us charges before placing an order. We will advise you combine shipping according to your address & required items. (Larger items may incur extra charges)

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for the products we sell. We may repair, replace or refund any product in accordance with the Act if that product is faulty or otherwise fails to meet the standards im-posed by the Act.

Fair Trading Act 1986

The Fair Trading Act is designed to protect customers from being misled, ei-ther intentionally or unintentionally. This applies to all aspects of the promo-tion and sale of goods and services including: pricing, where the product was made, where the product is from, the meeting of New Zealand safety stand-ards, the availability of products in store and the sales techniques used.

Returning Defective Products

Products must be returned and inspected with proof of purchase before we will provide any repair, replacement or refund.

Subject to the provisions of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, we may repair, replace or refund any product that does not meet the standards set out in those Acts.

Any refund will be credited to the card used to purchase the product.

If you return a product that is not defective and complies with the Consumer Guarantees Act 1993:

a. The product will be returned to you at your expense and upon your pay-ment of further shipping fees. b. The product will be disposed of after 30 days from receipt if we are not provided with further shipping fees and a return shipping address.

Our Contact Details

In order to return a product, please contact us with your name, reference number and a summary of the issue. We’ll then be in touch within two busi-ness days to arrange for the return of any product in accordance with this Re-turns & Refunds Policy.

General

These general terms and conditions of use (“Terms of Use”) apply to all users of this website. In the future, these Terms of Use may be different so we recommend that you read these Terms of Use carefully each time you agree to them. You acknowledge and accept that your use of this Trademe Store page indicates acceptance of these Terms of Use.

Online8 team is here to assist you when you have concerns or questions after/before your purchase.

Call us now with your questions or queries. Contact: 09-278-8881

Our Support Team is available to answer your enquiries within the hours below: Our Showroom is now open for Public Online8 Showroom 29 Charles Street, Papatoetoe, Manukau Open 7 Days, 10am to 5pm

Our aim is to answer all queries within 24 hrs, however due to high demand (particularly around Easter and Christmas) this may increase to 48 hrs. We also kindly remind you to check your Junk/Spam folder and remember to quote your Trade me reference number or username.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information:

• To our employees,
• For the operation of our websites or our business
• For the specific purpose of fulfilling requests by you
• To provide products and services to you
• Where we are permitted to under the Privacy Act
• As otherwise detailed in this policy

Where we engage third parties to undertake services, we may provide those third parties with some of your information if it is required to fulfil those services and only to the extent required to fulfil those services. Examples of such third party providers may include, but not limited to:

• Service providers such as web hosting providers, IT systems administrators, mailing houses, courier companies, payment processors, photographic analysers, data entry service providers, electronic network administrators, and professional advisers such as accountants, solicitors, business advisors and consultants
• Software providers such as customer relationship management and accounting software

PROTECTION OF PERSONAL INFORMATION

We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.