ORDER PROCESSING and SHIPPING TIMES

We offer a large number of products and all of them will be shipped from within New Zealand.

A lot of products are located in our warehouse in Dairy Flat, Auckland and some products are shipped from warehouses located across New Zealand.

We aim to ship your order on the same day or on the next business day. Some warehouses around NZ take a bit longer to ship

You will receive an email with your tracking number once your item is shipped. If you don't receive any tracking details please check your spam box and failing that please contact us.

Any delivery delays due to couriers are beyond our control and the fastest route to resolution will be for you to contact the courier directly with the tracking details supplied to organise the delivery of your purchase.

Extra large items, like big tents, sometimes, can take a little longer to be delivered as we need to use specialised bulk freight companies

COMBINING SHIPPING

We will combine shipping if you purchase more than one item.

You just need to pick the most expensive shipping option for 1 item and you won't need to pay for the other items

Most expensive shipping cost must be paid by the customer and we will cover the rest (eg. if you purchase a tent and a sleeping bag - you only pay the shipping for the tent and we will send you both items).

Important to Australian Customers: If you want something to be shipped to Australia, please contact us prior to make a purchase to get a quote on the shipping cost Please be aware if your order is being delivered outside of New Zealand you may be liable for duties, taxes or charges specific to the destination country. Charges imposed at the destination are beyond our control and we will not be held liable for any of these charges should they arise. We advise you research the regulations before confirming your order.

You have made an online purchase, it has arrived and it doesn't fit or perhaps it isn't quite what you wanted or maybe you have simply changed your mind?

Whatever the reason this is not going to be a problem.

Please read and follow the directions below so we can exchange, upgrade, refund or make a warranty claim for you.

HOW TO RETURN OR EXCHANGE AN ITEM

• Ensure products are returned in their original packaging with labels attached.
• DON'T place labels directly on the product packaging to prevent return rejection.
• Pack the return well to prevent damage during transit; damaged items won't be accepted for a return, exchange or refund.
• Return the item within 30 days of the date of purchase; we process returns within 3 working days.
• Please note that a handling and/or shipping fee will apply from the second exchange (including click & collect orders).

Please email us and we will send you the return and exchange form.

RETURN EXCEPTIONS

Unfortunately, there are specific items that do not qualify for return in exchange for another product or a refund:

• Tents, Bivvys & Shelters, Airbeds, Inflatable mattresses, Sleeping Bags and face masks
• Climbing and mountaineering equipment cannot be exchanged or returned.
• Merchandise that has been worn, used, or altered in any way will not be accepted for return or exchange.
• Gas canisters/fuel cannot be returned or exchanged.
• Headlamp, torches of any kind.
• Kayaks.

HOW TO MAKE A WARRANTY CLAIM

To make a warranty claim please email us to start your warranty claim. Sharing details on how the problem happened and attaching supporting photos will speed up the process. Proof of purchase is also required. Remember these key points about warranty claims:

• Processing Time: Claims involve the manufacturer or their NZ distributor and can take 2-4 weeks to resolve.
• Urgent Cases: If it's urgent, mention it in the form or email.
• Product Inspection: Often, the NZ distributor may inspect the product. Keep in mind that you'll cover the cost of sending it for inspection.

We're here to make your warranty claim easy and efficient. Your satisfaction is our priority.

SHIPPING FEES

• We do not refund the original shipping fees.
• The cost of returning all goods rests wholly with the purchaser and we will not reimburse this cost.

Outdoor action & Adventure Ltd

264a Bawden Road, Dairy Flat, 0792

Telephone: 09 486 5386