PAKTEC

Paktec uses New Zealand’s best and fastest courier “COURIERPOST” to ship the majority of our products and parcels to our customers, however large items we will use PBT.

Delivery times may vary: 1-2 working days of receipt of payment within the North Island. 3-4 working days of receipt of payment within South Island and Rural delivery. For more information regarding shipping, please visit Paktec Shipping Information

Oversized or overweight items that go with PBT Transport & couriers would have more variable delivery time-frames.

NOTE: The shipping costs mentioned for the oversized or overweight items are an estimate only, PLEASE contact our Customer Service Team for a quote. Rural and Signature Delivery may NOT be available for these products. In some cases, the product has to be picked up from the nearest depot.

Therefore, you will be required to provide your phone number with the delivery details, so that the courier company can contact you once your order arrives at their depot.

Combined Shipping

We provide Combine Shipping options on applicable products for an extra $2.90, these for second item/s purchase. A Full Postage is required to be paid on the highest shipping item.

E.g. $8.50 for first item, then $2.90 per second item. If you bought 5 Products, then $8.50 + $2.90 x 4 = $20.10

Combine shipping for large or heavy Products is often unavailable due to their large weight or size. Therefore, our combine shipping is not automatically calculated, so please be advised that you are required to email us of all the reference number/s you have purchased with combine shipping to ensure that all product will be dispatched together. Please contact us if you have any doubt regarding shipping options.

New Zealand Order Processing Time

All orders are dispatched on the same or next business day after payment has been confirmed.

Tracking Notifications

When we’ve processed your order you will receive an email with the tracking number and courier information so you can track your order from our warehouse to your delivery address.

Order Cancellations

You’re welcome to cancel or change an order after it has been placed, providing it hasn’t already been processed for delivery. Once an order has been picked up by the courier, we can’t recall it. You’re welcome to return it to us for a refund/exchange once it arrives providing the items are in brand new condition.

Saturday Delivery

Please contact us if you want Saturday delivery.

Signature/ Non- signature courier

We usually use non-signature delivery for order of small amount. If you want signature required delivery please email us after placing order.

Damages and Missing Parcels

If your order arrives damaged, or your order has been marked as “delivered” by the courier company but has not arrived, you must contact us within 7 days to so we can lodge an investigation.

Company:

Paktec

Address:

Gunson Road Mount wellington Auckland

Warehouse Address:

PAKTEC NZ ( Only Pick Available / No Showroom) 28A Verissimo Drive Mangere Auckland Airport

Email:

(Email is preferred communication mode)

Warehouse Pickup Hours:

Mon - Fri: 10:00am – 5:00pm ( Sat & Sunday -Closed)

Pick up ONLY available for listing with “Pick up Allowed”. No onsite payment available.

Warehouse is for pickup only, doesn’t have any Showroom. Please contact at email before coming for Pickup

Contact Policy:

Any emails, questions or queries will be responded as soon as possible or on the next working day. Due to the large volume of emails we receive, email response can take up to 24hrs WITHIN NORMAL WORKING HOURS. It is Company Policy to reply to ALL emails, thus if you have not received a response within 72hrs, please check you junk box, spam & pop-up filters.

Thank you for choosing Paktec !

All or products (unless stated otherwise) carry a 7 day return-to-base warranty against manufacturing defects. Refund/Replacement is available for manufacture’s malfunction, but faulty items must be sent back to us at buyer’s expense in original condition. NO return or refund for change of mind or bid by a mistake. If you have any concerns with your purchase, we recommend that you contact us via email prior to placing.