We accept Payments via trademe defaulted gateways:

• Ping
• Pay Now
• Afterpay

Internet Banking Direct Credit:

• Please see Payment Instructions for our bank account details, your purchase(s) will be shipped to you after the payment is cleared.

Pick Up:

• No pick up

Our jewelry are shipped directly from our workshop in Auckland, New Zealand.

Please scroll down to see Shipping Rates.

Also check out our ***Shipping Discount offered.

Courier Pick Up: re-Covid19 Lockdowns

• The Courier Staffer pick up from our Workshop is Contactless all year around.
• Please ensure you can provide a Contactless delivery spot for the Courier Staffer during these difficult times.
• Please expect delays during Lockdowns.

New Zealand - Tracked

Prices based on DL Satchel 126x240mm, capped 200 grams maximum:

• All_NZ Metro: NZ$4.90
• All_NZ Rural: NZ$12.40
• PO Box Delivery: No
• Delivery: 1-3 working days
• Combined Shipping: No extra charge
• Your ph number: Yes please if your address is hard to find

***Purchase(s) over NZ$50.00 ***Free Metro NZ:

• All_NZ Metro: Free
• All_NZ Rural: NZ$7.50

Dispatch

Once purchase(s) is completed, product(s) will be invoiced and dispatched/sent by the next working day. The Tracking Number will be emailed to you.

Note

Prices may be subject to change without prior notice.

Environmental Friendly

We do our best to use non-plastic products for our shipping packaging.

Return & Refund

We have a 7-day return & refund policy, which means you have 7 days after receiving your item to contact us to request a return or refund.

We do not refund if the customer purchased incorrect size or changed their mind, however, we highly considered exchange to the correct size, if the product is available; or exchange to other products if the sizes are not available.

The customer will be liable for the postage(s) for returning the product(s) and sending out the replacement product(s).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging where applicable. You’ll also need the invoice or proof of purchase.

To start a return or related inquires; you can contact us to check if your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon received and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

However, we checked every single product’s quality control and functionality (if applicable) before we packed the products to send.

Damages or Lost in Returning Transit

We are not liable for any damages or missing parcel occurred during the returning postal transit until the return is delivered back to our workshop and in its’ original conditions.

We do not refund or replace tempered damages.

Restocking Fee

If the Return & Refund is accepted, a refund will be processed, please note that a 20% Restocking Fee applies to the refund products’ price.

We will refund via Internet Banking Direct Credit to your nominated bank account and notify you.

Exceptions / non-returnable items

Certain Reason(s) of refund & Return may not be accepted. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards or promotional prize.

Please feel free to contact us for any enquiries regarding our products and services:

Mobile: 021 952228

Silver Viva Jewelry Workshop: Henderson, Waitakere, Auckland 0610