Snowcentre offer FREE nationwide delivery throughout New Zealand on all orders. We also offer a FREE click and collect service. We do not ship internationally.

We use CourierPost for the majority of our deliveries and they operate on a nationwide overnight working day service with the exception of rural delivery addresses and large products. For orders received before 1:00pm Monday to Friday, our commitment is to dispatch your order that same day.

For Skis and Snowboards we use a number of different couriers depending on your location. Due to the nature of these products please note that delivery can take a little longer and is typically 3-5 days from when we dispatch.

We will send you a dispatch notification once we have processed your order which will include the track and trace number for the delivery company we are using. This will give you full visibility of your orders progress.

Snowcentre wants you to be completely satisfied with your purchase. All products purchased through Snowcentre are fully warrantied to the original owner against manufacturers' defects in materials & workmanship. Should you find a defect in a product you purchased upon delivery, please contact us directly.

If it's not the right fit for you we will most certainly accept returns of clean, unworn, unwashed and unaltered items for return. Returns must be made within 14 days of the purchase date. Sale items are not eligible for return or exchange. Contact us to discuss the best options for you.

We offer an 18 month Boot Fit Guarantee* on all boots sold and fitted by us in store. If you have any problems, we can work on them until you are fully satisfied with your purchase.

*Boot fit guarantee will not apply under the following circumstances:

• The purchase date of the boots falls outside of the initial 18month guarantee
• The boots were purchased at a discounted rate (including the annual University ski and snowboard sale)
• Alteration have been made to the boot by someone other than a Snowcentre boot fitter
• The boot and/or size purchased was not recommended by a Snowcentre boot fitter
• A Snowcentre boot fitter has deemed the boot has been damaged by improper use or general wear and tear.
• The boot fit guarantee is not available if boots are purchased online or Trade Me.

Snowcentre will not offer refunds for customers that change their minds. If the items are not fit for their advertised purpose then Snowcentre will offer a refund as long as the item is returned within 10 working days for assessment.

09 520 6699