Solarsail

Payment Instruction will be automatically sent to your Trade Me registered email address once you have won the auction. We would appreciate completion of checkout within 2 business days of the end of your purchase.

The following forms of payment are accepted: Internet banking Bank Deposit Pay Now (Credit Card though Trade Me) Ping After Pay (If the auction is advertised)

We will dispatch the item(s) on the same day or next business day (Monday ¨C Friday) once your payment is cleared. Shipping times are estimated at between 1-2 business days depending on your location.

Delays may occur during peak times such as Christmas and long weekends.

If lost and damages were caused during shipping process, please either contact courier company or send us an email immediately.

Courier will not deliver the item(s) on weekends and public holidays.

Rural Delivery Courier may take additional days for delivery. Please allow 1-3 working days for your item(s) to be delivered.

Delivery Address Please ensure to select the correct shipping option and provide us the correct delivery address via Trade Me. We will not be responsible for any delays/loss due to an incorrect/incomplete delivery address being provided.

Combine shipping

Please choose full shipping on the listing with highest individual courier fee, then choose additional item's shipping on all others.

Warranty

We provide 30 days Return to Base Warranty unless specified in the auction.

We will replace/exchange where possible and refunds will only be made where a replacement is not available. Contact must be made with us by email prior to returning the item under warranty.

We check quality of items before dispatching. However please let us know by email within 48 hours of receiving the item(s) if you found any damages or factory faults. We reserve the right to refuse claims that are made after this time frame. Photos or other forms of evidence may be requested from the buyer as proof of damages/faults.

Refund will not be provided if you simply change your mind or make a wrong decision/selection, so please choose carefully.

All original postages are non-refundable.

Warranty is not transferable beyond original buyer, and does not cover normal tear and wear, misuse and abuse.

Return

All items must be unused and in resalable condition and must be returned within 7 days of receipt of the item.

The buyer is responsible for the return shipping costs of damaged/faulty item(s) under the warranty.

Any returning items have to be in original condition and packaging/box. We reserve the right to refuse returns if the item(s) is not in its original condition and packaging/box.

If you have any enquiries or have problems with trade, you are more than welcome to email us. All emails will be replied in our working hour, from 11am-5pm week days. Your email will be replied at our earliest convenient.

Note*, We are not working on the weekend or the public holidays

Normally our system will update tracking information to the order after item is dispatched, You can check the delivery statue by checking your order through the trademe

If any problem with your order,We will send an email with your order reference to your Trade Me registered email address.Please reply it then we can arrange shipping as soon as possible.