Springbox

NZ Post is the freight provider we use. Most deliveries have a target delivery range of between 2 – 5 days within NZ depending on where you live. We also allow PO Boxes as a delivery address.

Prices quoted are to North Island and South Island addresses only. If you are an outer island (e.g. Waiheke, Chatham, Stewart Is) or overseas please ask for a quote prior to ordering. Pickups are not allowed, but in most cases if you are within 10km from us we will deliver free. All freight is sent non signature with trackable and non-trackable options depending on the item. If you require a signature, let us know prior to ordering and we will set this up for you (extra fee applies).

We aim to have your order ready for despatch within 24 hours of receiving payment (excludes weekends and public holidays)

Refunds –

If you change your mind and decide the product doesn’t suit, we will accept these back as long we are notified within 7 days of delivery. These must be returned unopened and undamaged. Freight is the responsibility of the customer, and refunds will be process within 2 weeks of receiving them. The refund will be the full purchase price, excluding the original freight and the Trademe success fee. E-mail us for further details

Faulty product –

If the product is faulty, you must make contact with us within 7 days of delivery, and provide photo evidence and a description of the fault. We will determine what the remedy will be, which could be replacement (depending on stock availability) or a full or partial refund

Warranty –

All products have a 3 month warranty against manufacturing defects. This excludes normal wear and tear, incorrect installation, and/or not using them for the purpose they were designed for.

Despatches – Monday to Friday, excluding public holidays Queries and Questions – Open 7 days