Suspension Shop

We accept payments through Ping. Ping allows you to pay instantly for your purchases by credit or debit card or bank deposit on Trade Me. We now also accept payments using Afterpay.

We deliver to addresses and post office boxes within New Zealand and Australia.

Your parcel will be delivered by New Zealand Post within New Zealand. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further postage charges will be payable for re-dispatch. Postage charges paid for the original dispatch are not refundable.

Even though we take pride in the care we take with packing all of our orders, sometimes, accidents or errors happen. Notification of damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, we will provide instructions on how to return goods in an appropriate manner.

OUR DISPATCH TIMES ARE GENERALLY SAME DAY OR NEXT DAY.

Our main warehouse is based in Australia and we send using Australia Express Post / New Zealand Post. Delivery time average around 4-6 business days. (Covid makes it difficult to provide accurate estimates lately)

Please note that customs duty and/or gst may apply to purchases. Find out more at http://www.whatsmyduty.org.nz

PLEASE NOTE: Make sure you check parts OEM numbers prior to buying the parts for your vehicle. Orders that are paid for are considered final and will be dispatched as a priority. Any queries after purchasing may not be able to be resolved prior to dispatch. Return costs will be the buyers responsibility.

If for some reason your goods arrive damaged or incomplete, we will do everything we can to fix the issue. In this circumstance, please contact us via TradeMe to arrange a replacement.

If the parts purchased do not fit and you have made the purchase using your own judgement you will be liable for the return costs. If we have recommended parts to you and we were wrong, we will absorb the costs.

PLEASE NOTE: Make sure you check parts OEM numbers prior to buying the parts for your vehicle. Send us your NZ Rego and parts required if you need us to confirm fitment. If you have simply changed your mind we will gladly exchange it, pursuant to our 30 day change of mind policy. The customer is responsible for return postage to our Australian warehouse. Returns that are damaged or soiled (including packaging) may not be accepted and refund refused.

Contact us if you need to return your order and we can arrange a RMA number.

Please contact us via the TradeMe messaging system for the fastest response.

PLEASE NOTE: Make sure you check parts OEM numbers prior to buying the parts for your vehicle. Orders that are paid for are considered final and will be dispatched as a priority. Any queries after purchasing may not be able to be resolved prior to dispatch.

Attention: Make sure you check the OEM part number for the item and your vehicle before purchasing - incorrect part numbers will not fit. OEM numbers can be found written on the original parts, from your local genuine parts dealership or repair manual.

We want to ensure you get the correct part for your vehicle, so if you have any questions or concerns, please contact us and we'll be happy to help. Provide us with your NZ Rego or VIN/Frame number and we can check the correct parts for your chassis.

We want to provide you with the best experience possible. When you're unsure about which parts are right for your vehicle, don't worry - we're always here to help.

PLEASE NOTE: Make sure you check parts OEM numbers prior to buying the parts for your vehicle. Orders that are paid for are considered final and will be dispatched as a priority. Any queries after purchasing may not be able to be resolved prior to dispatch. Return costs will be the buyers responsibility.