Ping PayNow AfterPay Bank Transfer Cash - only for pickup customers Direct credit transfer make take 1-2 business days to be cleared

Time Frames It usually take 1-2 business days for you to receive your parcel.

Time Frames Our dispatch process would generally take 1-2 business days to complete, and your order will be on its way to you from there.

If you need to make any changes, it needs to be made within 30 minutes after payment, as otherwise your order could be dispatched already and would be hard to change details from there.

Although we use overnight service for delivery, but we can never guarantee on actual delivery time frame and it really depends on courier services.

Delivery Orders made by 1pm on business days will be collected by the courier in the late afternoon the same day.

We would be using Courier Post most of times with non-signature delivery. For over-sized or over-weight order, please kindly contact us in advance to confirm.

Sorry to say we can not accept PO BOX, parcel pod, and any other non-physical addresses at this moment. We also DO NOT accept Waiheke Island, and any other Island addresses.

If your order consists both general and overweight item, then it may get dispatched separately with both courier and transport carrier hence may have multiple tracking numbers and delivery time frames.

Rural Deliveries Courier rural deliveries would take extra 1-2 business days; and freight deliveries would be to your nearest delivery depot.

The warranty on products are various. Please contact our customer service team to confirm. If product is faulty or damaged when you received it, please let us know as soon as possible with relevant picture or video. We will either replace the product or make a full refund as agreed.

We are aiming to response to any of your inquires and questions within one hour and this may take longer at peak time and public holidays. We appreciate your patience and understand.

Please kindly check your spam folder regularly just in case if anything important from us is missed.