Payment Options

We prefer payment by Paynow but we can also accept cash, all major credit cards and eftpos if you are collecting. Full details for making online or phone banking payments into our account are provided in the email sent out after each auction closes.

Auction Process

We use Tradar an automated system to handle our Trademe Auctions; it goes through the following steps…

Auction Close

At close of auction you will be sent an automated email with instructions on how to make payment via either Paynow or Direct into our bank account. If you don’t receive this email please check in your spam / junk folder.

Address Received

When we receive an address our system will email you a confirmation to make sure we have the address correct, if we don’t please contact us asap.

Payment Received

When we receive your payment our system will send an email notifying you that the payment has been received (this can take up to 72 hours after you actually make the payment depending on which bank you are with, especially over weekends) if you make a payment and haven’t received an email saying we have received it within 72 hours please contact us asap.

Goods Dispatched

Once we have your address and payment we will package the auction and dispatch it, when the courier ticket is scanned our system sends out an email with tracking details etc. and it will then place feedback on the auction.

You should receive your package shortly afterward, inside the sticky envelope on the outside of the package will be a picking slip and GST invoice listing the contents, please check them off against what’s in the package to make sure we have sent you the correct stuff, if in doubt or what you receive is not what you were expecting give us a ring on the toll free number and one of the staff will sort it out.

Tax/GST Invoices:

We are GST registered. GST Invoices are provided on request.

We use Fastway Couriers for all parcels. We can not deliver to PO Boxes nor do we offer standard Post. We can not guarantee overnight or Saturday deliveries.

On dispatch of your parcel our system will send you an automated email with tracking details etc… Fastways Delivery Window is generally 2 – 3 working days from when we dispatch, for rural deliveries you should allow 5 working days. If your parcel hasn’t arrived within this time frame pleased contact us immediately as it is much easier to find lost / missing parcels within a few days of sending them out than several weeks later.

Combined Shipping…

We offer combined shipping where practical.

Guarantee Policy:

Faulty Goods.

Choose carefully as we do not refund if you change your mind. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.

Under no circumstances will we pass your details on to a third party, and all information supplied to Action Fishing is considered private and confidential.

Shop Address:

1 / 348 Rosebank Road Avondale Auckland 1026

Phone:

0800 11 80 69

Hours of Operation:

9:00am to 5:00pm - Monday to Friday 9:30am to 2:00pm Saturday's Closed Sunday & All Auckland And NZ Public Holidays