Contact and payment should be made within 2 days of the auction closing. Payment instructions are sent automatically after the auction closing. These instructions include our bank account information, pickup location and opening hours.

Payment methods we accept:

• Direct Deposit Account Name: Waysoft Ltd Bank: BNZ Account Number: 02-0224-0227351-00

NOTE: Please allow 1-2 WORKING days for your payment to appear on our bank statement. Be sure to include the auction number and reference number (starting with P) with your payment. Failure to do so may result in your order being delayed. If you do not receive feedback within 5 working days of making the payment, please contact us to ensure that payment has been received.

• Credit Card (Visa and MasterCard) – Via Pay now or over the phone
• Debit Card
• After Pay – Via Trade me
• Cash – Pick up only
• Eftpos – Pick up only

Showroom Hours (for pick up):

Monday - Friday: 9.00am – 5.00pm Saturday: 9.00am - 4.00pm Sunday and Public holidays: CLOSED

• Opening hours are for Mount Wellington store only. Office hours vary
• Your purchase will be ready for collection from 10am onwards the following working day – Please ensure you allow this time for your order to be prepared.
• We do not allow pick-ups outside of our opening hours (see above).

Delivery FAQ’s:

• We use Fastway or Courier Post to send your parcel.
• Goods are dispatched once the full payment (including the correct shipping charge) is received.
• If you do not receive your parcel within 5 working days of feedback placed in your account, please email us and we will track your parcel.

Delivery time frame:

• 2-3 working days - Auckland
• 3-4 working days - North Island
• 4-5 working days - South Island NOTE: Add an extra 2-3 days for rural locations
• Please note these times are an indication only, at certain periods BabyOnline or courier companies may experience higher volumes in freight & therefore delivery may take a little longer.
• We are unable to specify times and/or days of delivery as we deliver through courier companies who keep their own schedules.
• Couriers are unable to call or txt prior to delivery. Please note we always do our best to work with the couriers for a prompt delivery service.

We DO NOT deliver to PO Boxes.

Mt Wellington (PICK UPS)

16 Gabador Place (09 573 5551

Christchurch

223a Annex Road, Middleton (03) 338 0508

NOTE:

• Pick up can only be done at our Mt Wellington store.
• Prices of products may vary between our outlet stores and our Trade Me store.
• Outlet stores may not carry our full range of products, be sure to call ahead if you are looking for a particular item.
• To view our full range of products you can visit either our Mt Wellington store or our Christchurch store.

For any urgent enquiries, please phone us on 0800 627 339. We’ll do our best to quickly respond to your questions between Monday and Friday, from 9.00am to 5.00pm (excluding Public Holidays).

Pricing

I have previously seen and/or purchased an item at a lower price, can you honour this?

We regularly hold sales and clearance events for different product ranges, therefore prices can, and will change from time to time. We are not obligated to honour previous prices; only those published at the time of purchase apply.

__Shipping __

Can I pay for overnight or express deliveries?

Unfortunately not, at this current time we only have one freight option available.

How will my order be delivered?

Your order will be delivered to your door by Fastway or Courier Post; this should be to a residential or business address (no PO Boxes).

Do you offer international shipping?

Sorry, we currently do not offer international shipping. We only deliver to addresses within New Zealand.

My item arrived damaged - what should I do?

If you have received a faulty or damaged item please email our customer service team babyonlinetm@waysoft.co.nz to discuss the issue and work out an appropriate solution.

Returns & Refunds

My item is faulty, what should I do?

Any faulty or damaged products should be reported to us within 3 days of delivery. Please email us and we will replace or repair the product. We are not liable for any claims made after this timeframe.

How do I get the order back to you?

Returns can be dropped into any of our outlet stores, with prior approval from Babyonline. If you are not in located Auckland or Christchurch please email us and we will advise on how best to return a product to us.

I have changed my mind, can I return the product?

We do not accept change of mind returns, unless at the discretion of Babyonline, in which case we will provide a store credit (not refund) to you, for what you paid for your product(s) but not the delivery charge, unless the order was faulty or incorrect.

I have faulty nappies, what should I do?

We guarantee the quality of our products. Please place aside any faulty product(s) and email us babyonlinetm@waysoft.co.nz for the best solution. Do not throw away any faulty product(s), a replacement is only possible when the faulty product has been returned. If more than 5 pieces of the product has been used, this is acknowledged as the customer accepting the quality of the goods.

Warranty

Do your products come with a warranty?

All of our hardware items (car seats, prams and joggers, walkers, highchairs etc) come with a 1-year limited warranty. This warranty does not cover wear and tear (example: tyres, fabric) or damage to the product inflicted by the customer (intentional or non-intentional).

Waysoft LTD (T/A: Babyonline)

Pick Up Address: 16 Gabador Place, Mount Wellington, Auckland

Postal Address: PO Box 14 244, Panmure, Auckland 1741

Phone: 0800 627 339