AU-NZ

Domestic Shipping: We utilize services from Australian Post, Sendle, Couriers Please, Star Track, and TNT.

If you need to return an item, refer to our refund and returns policy. For international shipping rates, please get in touch with us.

Shipping Deadlines:

Ground Shipping: Place your order by 12 pm, and we'll dispatch it the next business day. Orders post 12 pm will be shipped the day after.

Express Shipping: For Overnight Express and 2-Day Shipping, ensure your order is in by 2 pm for same-day dispatch. Later orders will be sent out the next business day.

International Shipping:

We cater to international customers through DHL Express, ensuring top-tier service and competitive rates.

Please reach out to us for rate specifics. Remember, any local taxes or duties will fall under the buyer's responsibility.

For international returns, please be informed that we don't cover return shipping costs due to logistical reasons. These charges will be borne by the customer.

Order Confirmation:

Once your order is on its way, we'll notify you via email. This email will also provide tracking details and a link to monitor your package's journey.

Shipping to PO Boxes & APO/FPO:

Yes, we do cater to PO Box addresses using Australian Post.

Product Authenticity and Quality Assurance: All products under our brand are genuine, sourced from certified and trusted suppliers. Despite our rigorous checks, occasionally, even genuine items may have faults.

• If you encounter a defect, we'll either replace the item or provide a full refund.
• If you're dissatisfied for any reason or simply change your mind, return the product in its original packaging within 30 days for a full refund.

Contacting Customer Service: For refunds or other purchase-related concerns, reach out to our customer service team through the 'contact us' form. We aim to address all inquiries within three business days. Rest assured, our buyer protection policy has you covered. International Returns: Please note, we don't cover return shipping costs for international orders. These are borne by the customer.

Warranty: Our products are backed by guarantees in line with the Australian Consumer Law. You're entitled to a replacement or refund for significant faults and compensation for other potential losses or damages. Most products come with a 12-month warranty covering manufacturer defects. Some products may have different warranty durations; check product descriptions for specifics. For any warranty claims, contact us via the Catch store.

Change of Mind: We want you to be thrilled with your purchase. Most products have a 14-day change of mind policy. If you're not satisfied within the first 14 days, contact us for return approval. Return Conditions:

• Customer covers postage.
• Items must be returned in original packaging with all accessories.
• We're not responsible for items until they reach our warehouse. Consider using tracked and insured shipping.
• Some fees may apply.
• Due to hygiene concerns, we don't accept change of mind returns for intimates, including underwear, swimwear, and adult toys. Defective goods remedies are still available. Digital access codes or downloadable software cannot be returned for change of mind.

Exclusions: Certain goods are excluded from returns, including but not limited to cosmetics, health products, food items, personal care items, swimwear, pierced jewelry, mattresses, gift cards, assembled furniture, and opened earphones/headphones. Shipping Notifications: You'll receive an email notification with tracking details once your order ships.

Shipping to PO Boxes & APO/FPO: Yes, we ship to PO Boxes via Australian Post.

30-Day Return Policy: If you're not satisfied with your purchase, return it within 30 days in its original condition for a refund. To initiate a return, contact us, and we'll guide you through the process. Note: International orders don't qualify for free return shipping.

Processing Returns: To ensure a swift return process, contact us with your order details and reason for the return. Use the return label we provide, pack the items securely, and drop them off at the nearest Sendle location or Australian Post Office, depending on the label.

Refund Timeline: Once we receive your return, it may take up to 7 business days to process. After processing, please allow up to 2 weeks for the refund to reflect in your account, depending on your bank.

Quality Policy

Authenticity and Quality Assurance Policy

Branded Products:

At Bargain & Deal Express, we uphold a stringent supplier selection process for our branded items. We meticulously review supplier profiles and ensure they possess authentic certifications from the original manufacturers before placing any orders. Our commitment is to offer only genuine products to our customers, ensuring no counterfeit items are sold in our store.

Generic or Unbranded Products:

Even when it comes to our generic or unbranded offerings, we prioritize quality. Each item is backed by a quality guarantee, ensuring you can shop with the utmost confidence. We stand by the quality and craftsmanship of every product we offer.

Product Refurbishment and Grading Guide

Refurbishment Overview: Every refurbished product in our inventory undergoes a meticulous process supervised by skilled refurbishment specialists. We're committed to ensuring that our customers receive only top-quality items. If any refurbished product doesn't meet our standards, we offer a replacement warranty.

Refurbished Product Grading:

• Grade A: These devices are in near-pristine condition, showing minimal signs of prior use. You might notice slight scuffing on the casing, but overall, they appear almost new.
• Grade B: These are quality devices with light cosmetic imperfections. They're fully functional, and their minor blemishes make them more affordable than Grade A items.
• Grade C: These devices are functional but show clear signs of significant use. They have noticeable cosmetic issues but are ideal for those on a tight budget.

Refurbishment Process Explained:

Refurbishing electronics involves restoring them for resale in the market after thorough testing and repairs. Essentially, a refurbished device is a rejuvenated gadget sold at a reduced price. Sources of Refurbished Electronics:

Asset Recovery: Refurbishers collaborate with major IT firms to liquidate, resell, or redeploy assets, gaining potential ROI. Retailers: Some new products arrive at retailers with defects or damages. These are sent back to the manufacturer for repair and then resold. Individuals: Consumers might return products due to obsolescence, upgrades, or dissatisfaction. IT Recycling Plants: These plants separate usable components from electronics, which refurbishers then use for repairs.

Refurbishment Steps:

Sanitisation: Initial cleaning involves removing stickers and dust, both externally and internally. Triage: Products are physically tested and graded based on functionality. Data Wipe: All existing data is securely erased from devices, ensuring privacy. Repair/Replacement: Necessary repairs are made, and non-functional parts are replaced. Testing: Every aspect of the device, from software to hardware, undergoes rigorous testing. Cosmetic Enhancement: Any cosmetic imperfections, such as scratches or dents, are addressed. Software Installation: Relevant software and drivers are installed or updated.

Offlease Equipments: All Australian ex-lease equipment comes with original parts after sanitisation and wiping of data in accordance with Australian Government regulations. All ex-lease products come with original parts, unlike refurbished ones after careful inspection and grading

By adhering to this process, we ensure that our refurbished products offer both quality and value to our customers.