Catchers

**For the furniture delivery

Please check if that's the preorder product. It takes 4-9 weeks. We will contact you once the order has been placed or feel free to give us a call 09 444 0852 to find out a more accurate delivery time frame.

**For the small general items.(Desk,

We process our order every weekday.

All parcels are sent out in an overnight package, but please understand that it may take longer than 1 day.

Auckland: overnight - two (2) working days North Island: overnight - three (3) working days South Island: two (2) - five (5) working days It may take up to five (5) more working days for delivery to a rural area

When we print out your packing slip for dispatch, you will get an automatic email with a tracking number.

The tracking number will be entered into the couriers' system after 7 pm on the same day.

All parcels must be signed upon arrival. If you advise in advance, we will ask the courier not to obtain your signature.

We are not responsible for any lost or damaged items if you advised us to leave the parcel at a particular place.

If your item comes back to us due to the insufficient address provided or no one available at home after the couriers left the card to call, we claim the right to keep the returned parcel until we receive an additional shipping payment with an alternative or updated delivery address. If you would like to cancel your order at that point, we will issue a refund after deducting a 10% restocking fee. Your payment for delivery will not be refunded at all.

Important Note for Furniture Buyers

1. Only one (1) man and a truck for the delivery. Please help our delivery guy to unload the furniture to your door.
2. Our delivery service is door-to-door. We respectfully refuse to carry the furniture upstairs or to take the furniture out of the box and put it in a particular position. If you need extended delivery service (Auckland only), please contact us in advance to arrange that
3. Our delivery guy is only doing 'delivery'. He won't install or assemble the furniture
4. (Auckland Only) We will give you a call regarding the delivery time of at least one (1) or two (2) working days in advance. Please understand that our delivery guy may not make the exact time due to various circumstances including traffic jams, flat tyres, natural disasters and so on.
5. (Auckland Only) We have to schedule delivery times. We may not meet your specific delivery date request. Our delivery times are usually between 12 pm and 5 pm on weekdays, and 12 pm and 4 pm on Saturdays. We do not deliver on Sundays or Public holidays
6. We outsource delivery services to other areas than Auckland. Once the freight company pick up your order at our warehouse, we will provide you with a tracking number. It usually takes three (3) to fifteen (15) working days.
7. Pick-up customers must contact us first before pick-up. Your order may not be ready. You can come to pick-up your order without the booking. It may take 15-30minutes. Booking link will be sent to you once the order has been made.
8. If you wish to cancel your order after we have dispatched we do not refund the shipping cost and returning shipping cost will be applied with the restocking fee. for more information please check this "Terms and Condition"

We provide a 1-year manufacturer warranty which starts from the date of purchase. If you believe your product is faulty, damaged or received a wrong product, please contact us within 48 hours with evidence of the claim. Items must be returned in their original condition and package.

Please choose your products carefully as we charge a 10% restocking fee for a change of mind. Shipping cost will not be refunded (if it is delivered) and it is the customer’s responsibility to bring the product back to our store.

Return of special order and pre-order will incur 25% restocking fee as they are specially imported for your order and we can not guarantee that we can re-sell them to another customer.

Customer is responsible for measuring furniture to ensure that it will fit through all doorways, lift access and entrance. Delivery failure due to limited access will incur an additional delivery fee coming back to the store.

No refund on the customised or altered unit as they are specially requested by you.

Catchers 09 444 0852 6 target court Wairau Valley Auckland 0627