Complete Outdoors

We accept multiple forms of payment for most auctions, unless stated otherwise.

We Accept

• Ping (Best option for Credit Card, Debit Card or Bank Transfer)
• After pay (Explore Now, Pay Later)
• Internet Banking (12-3151-0218721-00)
• Cash (Pickup Only)

Which courier do we use? We use a range of couriers to ship your goods all over the country depending on location and size.

Can I Combine Shipping? Yes, we can combine orders to save on shipping costs.

1. Select shipping for the product with the highest freight cost
2. Select Combined Shipping with Prior Order shipping option for items you’d like shipped together
3. Done!

How long will delivery take? Generally your orders will arrive in 2-3 working days, please add an extra 1-3 working days for Rural Delivery

How will I know my order is on its way? If your item is in stock we aim to get it dispatched the next working day. A Track & Trace email is sent out around 7 pm the day of dispatch.

I need my order urgently, is there any way to ship it faster? There are a few ways to organise faster shipping depending on the product & location. Please get in contact with us 0800 88 26 4537 or email us as soon as possible so we can get your order dispatched quickly.

Do you ship overseas? Yes, simply leave a question with the destination country on the product you’d like shipped & we’ll give you a shipping quote.

We believe fully in everything we sell, otherwise, we wouldn't be selling it! That’s why we offer a 30 Day Money Back Guarantee

We understand it’s hard to purchase an item when you haven't seen it in person.

Sometimes things might not be quite what was expected. If you're not satisfied with your purchase we are happy to assist you in returning it for an exchange, replacement or refund depending on the circumstances.

When You Should Get in Contact With Us If your item arrives or develops an issue including:

• Dead on arrival
• Missing parts
• Manufacturing defects
• Item not as described
• Broken parts out of box
• Visible Damage from a Courier
• Item isn't fit for purpose

What Isn't Covered Under Returns or Exchanges We sadly cannot accept items for refund or exchange if:

• The product has been used outside
• The product has been worn, used or altered
• It does not come with its original packaging
• It cannot be entered back into stock and sold
• We do not have original proof of purchase from ourselves
• The product is underwear / base layer
• The product is gas/fuel

Whether you have a question about our Trade Me store, our products or anything else we'd love to hear from you.

Get in Touch Phone: 0800-88-26-4537

Pickup or See Our Range Make shopping hassle-free with no more missed couriers.

You Can Find Us Complete Outdoors Unit 4, 484 Cranford Street Redwood Christchurch, 8051

Hours Monday - Friday 9:00am - 5:30pm Saturday 9:00am - 5:00pm Sunday 10:00am - 5:00pm *Public Holidays May Vary