PING (Due to payment safety reason, all PING payment order will be processed after 1 working day of payment received. Both dispatch and pick up orders) Internet Banking

Paynow (Credit Card though Trademe)

Paypal

Bank Deposit

Payment Instructions are automatically sent to all winning bidders after auctions closed and we ask that payment is made in full within 3 working days unless other arrangement has been made with us. Please ensure that you include the correct Trademe auction number or Trademe user name on all deposits to avoid confusion.

It may take a couple of days for your payment to appear at our end due to bank clearance time. Payment without correct reference will cause pending.

1. On arrival, inspect the parcels immediately for signs of damage. Please open the packaging, or use your hands to check if the metal parts get any signs of damage under the wrapping. If you determine that any items are damaged or missing, you must reject the parcel. Any and all shortages and damages must be reported to Dealonline as soon as possible*. Once you sign for the parcel you are agreeing that you have received the items in good condition. If you do not inspect before signing, for all practical purposes, waiving the right to collect on a damage claim even if the damage is discovered later (known as concealed damage).

• Report any transit damage or faults by email within 72hrs of receiving the item. Dealonline reserves the right to refuse courier claims that are made after this time frame.

1. If you purchase products in advance of need, and has signed the parcel, and wait until it is to be installed to finally check the condition of the product (sometimes weeks or even months have passed); in these situations, it is your sole responsibility to cover the damage and lost.
2. Please choose carefully as we do not refund if the buyer simply changes their mind.
3. Dealonline will replace or repair where possible and refunds will only be offered where a replacement is not available.
4. Contact must be made directly with Dealonline for approval prior to returning products under warranty, invoices or Trade Me auction reference will be required as proof of purchase. Photos or other forms of evidence may also be requested from the Buyer.
5. Exchange, repair or similar service required products must be returned with all accessories including their original packing materials, cartons and boxes.
6. Refunds will be processed via the method of payment, please be aware that bank clearance times vary and there may be some delay before funds appear in your account.

1. If listing does not contain any warranty information, we automatically provide a 90 days return to base warranty.
2. $1 reserve auctions are provided 30 days return to base warranty.
3. Please check FAULTY/DAMAGED/CLEARANCE products listings carefully for particular warranty type and period.

Warranty does not cover

A. FREE BONUS items such as free batteries, free accessories B. Incorrect assembly, misuse, abuse or use of a product for which it was not designed C. Neglect and careless storage D. Unauthorised repairs

Company:

DEALONLINE

Address:

Unit D, 3 Smales Road East Tamaki Auckland

Phone:

(09) 2730288 MON - FRI 11:30AM - 3:30 PM

Customer Service Hours

MON - FRI 11:30AM - 3:30 PM

* Saturday 10:30AM-11AM (Must make appointment before 4PM on Friday by Email or phone call) Pick up ONLY available for order payment has been made and settled. No onsite payment available.

SUN & PUBLIC HOLIDAYS: CLOSED

Xmas & New Year Hours

SAT 19TH DEC,

11:30-3:30

SUN 20TH DEC,

11:30-3:30

THU 24TH DEC,

11:30-3:30

FRI 25TH DEC,

CLOSED

SAT 26TH DEC,

CLOSED

SUN 27TH DEC,

CLOSED

MON 28TH DEC,

CLOSED

TUE 29TH DEC,

11:30-3:30

WED 30TH DEC,

11:30-3:30

THU 31ST DEC,

11:30-3:30

FRI 1ST JAN,

CLOSED

SAT 2ND JAN,

CLOSED

SUN 3RD JAN,

CLOSED

MON 4TH JAN,

CLOSED

OUR TEAM WILL START NORMAL WORKING HOURS FROM 5TH JAN, 2020