Payment Options:

• NZ Bank Deposit

12-3489-0062672-00 ASB Account name – Elite Racking

• Or cash.

Payment:

Congratulations on winning! Payment instructions are automatically emailed within minutes of auction closure. To secure your item, please pay in full within 5 working days. For faster processing, include your auction number in all payments. Please note, it may take 2 business days for your payment to reflect in our system.

GST Invoice:

As a GST-registered company, tax invoices are automatically issued after purchase.

Payment Options:

• Internet Banking: For secure and convenient online payments.
• Pay Now & Credit Cards: Available on Trade Me purchases only.
• Pay & Collect: Pay with cash (no credit cards accepted).

Additional Information:

• For details on accepted payment methods and fees, please refer to our terms and conditions on our website https://www.eliteracking.co.nz/blank/.
• If you have any questions regarding payment, don't hesitate to contact us.”

Shipping & pick-up options:

• Pick up free from East Tamaki, Auckland
• To be arranged depending on size of the order and destination

We use Titus Freight for all shipping. We endeavour to ship the goods within 48 hours after we have received payment.

Pick up is from 5 Smales Road, East Tamaki, Auckland.

Warehouse only operates/ships on business days. Full contact details will need to be provided along with destination address and any notes.

Returns Policy:

We understand that sometimes things don't go as planned. While returns are unlikely, here's what you need to know:

Damaged or Faulty Goods:

• In the rare case of damaged or faulty items, please contact us within 7 days of receiving your order. We'll do our best to help you resolve the issue quickly.
• Please take care to inspect your items upon arrival. If you notice any damage, DO NOT sign for them and contact us immediately.
• For damage reported within 3 days of delivery, we'll work with you to arrange a return and replacement or refund at our expense.
• For reports after 3 days, we may not be able to assist due to courier policy restrictions.

Unwanted Items:

• If you simply change your mind about an item, you can request a return within 7 days of receiving it. Please note that return shipping costs are your responsibility.
• All returned items must be in their original condition and packaging.

Our Commitment:

• We strive for 100% customer satisfaction and will always do our best to help you.
• While we cannot be held liable for damages or losses during delivery, please inform us immediately if any issues occur.

Warranty Duration and Coverage

All equipment manufactured by Elite Racking carries a 24-month warranty from the date it leaves our premises. This warranty covers defects in materials, workmanship, and installation performed by our own staff.

For customers willing to participate in our ongoing audit/inspection and repair/replacement plan, Elite Racking offers an extended lifetime warranty.

The warranty will become null and void for any of the following reasons:

Non-compliance with Elite Racking's specified operating limits

Failure to adhere to Worksafe's recommended safe operating instructions, as outlined in the customer's operational manuals Damage caused by overloading or improper load distribution on the system Damage resulting from installation performed by anyone other than Elite Racking's own employees or nominated subcontractors.

Failure to complete regular (6 monthly) audits with Elite Rackings auditor.

If the racking is damaged by the customer.

Secondhand sales are not covered by our warranty and are sold on a as is where is basis

Viewing / Pickup Address:

5 Smales Road East Tamaki Auckland (behind the Attainable Trust building)

Trading Hours:

Monday - Friday 9am - 5pm Closed at weekends & Public holidays.

Phone:

0800 ELITENZ or 020 4183 1646

http://www.eliteracking.co.nz