Delivery is FREE to North & South Main Islands.

We use variety of Courier companies depending on the size and destination of your order.

We process all orders within 1-5 working days after payment has been confirmed.

Orders should be delivered within 7 to 10 days subject to courier companies schedules.

Please note some heavy items may take 3 to 4 weeks to deliver.

Tracking will be provided once the order is shipped out.

Delays are occurring due to the overload systemic backlog due to Covid19. Delays may also occur during peak times i.e. Christmas, Public Holidays, etc. The standard delivery hours are from 8am to 5pm

Monday to Friday (excluding public holiday).

Tracking:

All orders are shipped with registered tracking which we will provide

Po Box:

Unfortunately, we do NOT accept P.O. Box address for delivery.

Undeliverable address & returned items:

If an order is returned back to our warehouse for any reason such as an undeliverable address provided, Goods4U reserves the right to charge any additional costs to the buyer for delivering the order again.

Customs, Duties and Taxes:

All items shipped from overseas directly to you may incur customs charges and taxes, including GST. The buyer is responsible to pay any applicable customs or import duties that may be charged once the parcel reaches New Zealand. Please read more about your potential obligations at

https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator/

Please contact our friendly customer service team with any questions about your order.

RETURNING AN ONLINE PURCHASE

We do not offer returns (refunds, exchanges and/or store credit) on change of mind or items on SALE, so please choose carefully before making your purchase. All STATUTORY rights under Consumer Guarantee at the absolute discretion of our customer service team.

CANCELLATIONS & AMENDMENTS

Unfortunately, we are also unable to cancel or make amendments to an order after it has been placed.

Amendments include:

Change of delivery address Change of size colour or style Change of Product Adding and/or removing items from the order Full order cancellations

FAULTY RETURNS

At Goods4U, we pride ourselves on everything being perfect with a high level of quality, however we understand that there may be times where you need to return an item purchased from us. If there is any fault with the products supplied, please email and make us aware of the situation along with proof of purchase along with photos and a video.

You may then send the product back to us which will then be assessed by our customer services or technical team.

We insist that all items are returned to us at customers expense in an original, resalable condition in order for us to process refunds or exchanges. We will charge 20% re-stocking fees and also deduct the initial postage cost which we incurred.

We will then issue you a repair, replacement, exchange or refund depending on the situation.

Refunds for faulty products, your return request will be processed within 3-5 business days after receipt.

We'll keep you updated throughout the returns process, once Goods4U has inspected and accepted the return. Any refunds, will be reimbursed via the same payment method used initially. Your financial institution may need an extra 3-5 business days to clear the funds back into your account.

HOW TO RETURN A FAULTY ITEM

Please return your item to us at Unit B, 259 Great South Road, Greenlane, Auckland 1051, New Zealand with a completed returns form. (LINK to COME)

Please ensure the products is packages securely for courier transit, enclose the completed returns form, and send it back to us. We will process your return at the earliest.

Any damage during transit of the goods to us, is buyer’s responsibility and cost entirely.

NEED ASSITANCE

For any other inquiries, please email us

Address: 259 Great South Road, Greenlane, Auckland 1051 Phone: +64 9 887 4078