Idiya Ltd

Full payment is required at the time of order via Pay Now.

Direct deposit payment

Direct deposit payment into Idiya bank account is subject to receive and confirm by the Supplier.

Bank Name: Westpac

Account Name: Idiya Limited

Bank Account: 03-1528-0162061-000

Payment must be made within 48 hours of auction/sale finishing.

Collection and Deliveries

For collection, please visit our warehouse at 34 Gateway park Drive Pokeno Tel: 0800 043492.

Things to Consider

Please make sure that before placing your order you should confirm that all:

• Items you intend to purchase will fit in the area you have selected for it,
• Make sure that it has enough access and wide enough to go through the doors, stairwells, entrance ways and including lifts if any.

Our furniture comes flat-packed, so it is easily taken home in your vehicle or trailer. However, many items, such as lounges, sofas or wardrobes can be bulky and difficult to move or fit in into your vehicles.

Our flat pack items require some assembly. If you need assistance in assembling your furniture contact us for more details, costs, or to find out more about assembly services.

Delivery instructions

Please make sure to add in the following details to the ‘delivery instructions’ on your purchase:

• Your telephone number
• Your preferred delivery/ address /pick up date

Please note, you must supply your own appropriate transport for any Pick Up. Please inspect your furniture carefully prior to pick-up. We cannot be held responsible for damage caused after the furniture leaves our premises.

Returns, Refund & Exchanges

The goods must be returned in original packaging materials, cartons and boxes unless specifically advised, and complete with all parts and accessories, under resalable brand new condition, and in original layout. We reserve the rights to reject returned items, which do not meet our return requirements.

For faulty returns, please contact us as soon or within 12 hours. It is the buyer's responsibility to ensure the goods are adequately packaged.

Unless goods are returned due to incorrect description or faulty or defective on arrival, goods must be returned at buyer's expense. (within 7 days upon delivery),

For a full refund, goods must be returned in a re-saleable state as received. Please note we will not refund for damage caused directly or indirectly after receipt by the original buyer. Shipping will not be refunded. Any cost of returned of goods will be borne by the original buyer.

Damaged Items and Claims

You are advised to inspect each product package upon arrival of goods (although the package looks alright). If the products are damage, please contact us within 12 hours. There is a form to be filled which we will email it to you and return it back to us with a photo of damaged items. Please take note that products that have scratches, stains, damages, drilling or any other modifications will not be returnable

Refund process

Please contact our customer service Team to get a return authorisation. We will dispatch a carrier to pick up your goods and ship it back to our store. We will inspect the returned item within 72 hours of receiving it to ensure it is in like new condition. We will then process your request and issue a credit via the same payment method you used for purchase.

FAQs

Ordering Furniture

Q. Is what you have on Trade Me store your entire range?

We have a selected range of furniture available to purchase on our Trade Me store.

Q. What warranty terms come with your products?

Please check the warranty terms on our website.

Q. What if my order is late?

You can select a preferred delivery date when placing an order. If the delivery is delayed for any reason, we will let you know as soon as possible. Idiya Ltd cannot be held liable for delays which are beyond our control, we will make every effort to keep you informed. If you have any queries on the status of delivery, please call 0800 0idiya for further assistance.

Delivering Furniture

Q. What are your delivery options and charges?

You may collect your orders from our warehouse. We are also happy to arrange delivery to your nominated address at a time that is convenient for you.

Delivery cost starts at $7 (including GST) and increases depending on distance from your nearest store.

Q. Where do you deliver?

We deliver New Zealand wide. Please let us know your exact location so we are able to quote you the best and accurate rates for delivery. We cannot guarantee that we will deliver within the timeframe as quoted as his may due to the condition of the road etc. Please note that as deliveries need to be signed for, we cannot deliver to a PO Box.

Q. Where can I view assembly instructions?

The assembly instructions are included in the package. If you do not have one, please call 0800 0 idiya.

Q. Can I select a day or time for delivery?

All delivery will be done by our delivery partner. Our delivery contractor will contact you prior to the delivery to arrange the best time for delivery. So, having someone at home is important. On some instance, where the delivery is by our own truck, you may specify the date when placing an order but subject to availability. Upon confirmation of receiving your payment, our friendly customer service team will contact you to confirm the delivery date. Please take note that you cannot choose a specific time for delivery

Cancellations and Refunds

Q. What if I wish to cancel my order before delivery?

If the goods have not been delivered, we are happy to accept your cancellation. All you need to do is to call 0800 idiya with your details. Once we acknowledge receipt of your cancellation, you will receive the full refund by the same method as your original payment. A cancellation notice, together with your receipt will be sent to you via email.

Returns

Returns and Exchanges

__Q. What if I don’t like it after it’s been delivered? __

Please contact us as soon as possible or within 3 days:

If the goods have not been delivered, we will happily exchange for goods of equivalent value at no charge.

If the goods have been delivered, we are happy to exchange your goods for goods of equivalent value. You will be responsible for all transportation costs. If you would prefer a refund, we will arrange this for you, less the cost of delivery and pick up.

Exchanges or returns are only available where the product is returned in a like new condition. Products that have scratches, stains, damages, drilling or any other modifications will not be returnable.

Q. What do I do if my furniture arrives damaged?

We endeavor to deliver all our furniture to our customers in good condition. To do so, we have done additional support for our packaging and shipping requirements so the products can arrive safely.

In the event that a repair cannot be made, we will replace the furniture, or give a full refund including any delivery charges (where applicable). The goods that are deemed faulty will be returned back to our warehouse, and must be in our possession before monies are refunded.

Alternatively, you may elect to retain the damaged goods and obtain a reduction in value of these goods agreed upon with the company

Q. What happens if I receive an incorrect item?

If you receive an incorrect item on your order, please contact us immediately and we will organise for the correct item to be delivered to you as soon as possible at no cost.

Q. What happens if an item is missing from my order?

Please contact us immediately.

Store Locations

34 Gateway park Drive

Pokeno

Phone: 09 947 7205

Mondays 9 am to 4 pm Wednesdays 9 am to 4 pm Thursdays 9 am to 4 pm Fridays 9 am to 4 pm Saturdays 10 am to 4 pm Sundays 10 am to 3 pm

Tuesdays and Public Holidays Closed.