We only accept payment methods (Pay Now) as offered by Trade Me.

MyTools has the following delivery expectation:

· 3 working days for goods able to be placed in standard courier bags anywhere on mainland New Zealand · 7 working days for goods requiring road freighting anywhere on mainland New Zealand (in both cases RD can increase these timeframes)

All items purchased from MyTools will be delivered for free (unless stated otherwise - North and South Islands only,excluding Waiheke, Great Barrier, Chathams & Stewart Island).

Tracking information will be forwarded to you with confirmation of order. This information can be used in conjunction with the freight company's tracking facilities.

Please ensure to provide your complete address, including any business name should there be one. If your address is incomplete we will contact you as soon as practicable to make corrections. This may incur a fee if the courier charges us for a 2nd delivery.

Please note that we do not ship to PO Boxes (some isolated geographic exceptions), as we ONLY use courier services, not post.

If multiple items are purchased from MyTools in a single transaction, it is possible the goods will be dispatched from more than one location. Inquiries on freight will only be conducted after the expiry of the standard delivery expectation and not within that time-frame if one or more items are outstanding.

We will ensure that our obligations under all New Zealand Acts are met. If a product develops a fault within its warranty period, we will arrange to have it repaired or replaced by the manufacturer/supplier.

The cost of returning the faulty item to the appropriate warehouse (location depending on the product ordered) is to be paid by the customer. The MyTools warehouses are located throughout NZ. We will cover the delivery costs to return the item to the customer.

Please note that we will not, as a standard matter of course, offer a refund or exchange if you have changed your mind or chosen incorrectly. Please ensure that you select your products carefully and that they are compatible with your requirements prior to buying. Any returns outside of faults or warranty will attract a 15% or $50 restocking fee (at our discretion) and freight cost/tracking will be the responsibility of the buyer.

We do not offer physical location for pickup or return for purchases from our TradeMe store.

MyTools Limited Phone: 0800 88 66 57 Email: sales@mytools.co.nz