We only accept payment methods (Pay Now) as offered by Trade Me.

MyTools has the following delivery expectation:

• We will use all reasonable endeavours to dispatch your order within 48 hours (excluding weekends and holidays).
• 3 working days for goods able to be placed in standard courier bags anywhere on mainland New Zealand
• 7 working days for goods requiring road freighting anywhere on mainland New Zealand Free Freight!! On any order to any location in mainland New Zealand (North Island and South Island only). Rural delivery can attract a longer time period area.
• All products will be couriered to your address by tracked courier. We primarily use either NZ Couriers or Post Haste as a courier preference; however, we may use other companies from time to time at our discretion.
• If you want your order sent to an address which is not on your TradeMe account please update your TradeMe account address prior to purchasing. The address provided through TradeMe (including name) is the only address we are able to use. Address change requests in the "notes" cannot be accepted.

Please ensure to provide your complete address through TradeMe, including any business name should there be one. If your address is incomplete we will contact you at the soonest possibility to make corrections. This may incur a fee if the courier charges us for a 2nd delivery.

Please note that we do not ship to PO Boxes (some isolated geographic exceptions), as we ONLY use courier services, not post.

We will ensure that our obligations under all New Zealand Acts are met. If a product develops a fault within its warranty period, we will arrange to have it repaired or replaced by the manufacturer/supplier.

The cost of returning the faulty item to the appropriate warehouse (location depending on the product ordered) is to be paid by the customer. The MyTools warehouses are located throughout NZ. We will cover the delivery costs to return the item to the customer.

Please note that we will not, as a standard matter of course, offer a refund or exchange if you have changed your mind or chosen incorrectly. Please ensure that you select your products carefully and that they are compatible with your requirements prior to buying. Any returns outside of faults or warranty will attract a 15% or $50 restocking fee (at our discretion) and freight cost/tracking will be the responsibility of the buyer.

We do not offer physical location for pickup or return for purchases from our TradeMe store.

MyTools Limited Phone: 0800 88 66 57 mailto:sales@mytools.co.nz