Items will be shipped to your door once full payment has been received including freight charges (unless by prior arrangement). The majority of our smaller items are shipped using overnight couriers where larger are shipped using the most suitable freight provider. These larger items can take longer to deliver. South Island delivery can be 3-4 days in some cases.

We are an online company therefore do not have a physical shop. It is because of this we do not allow the store pickup option.

Upon delivery please open and inspect all parcels before signing for the courier delivery. Don’t let the courier driver rush you, this is important. We cannot be responsible for damage in transit so check the condition before signing. Once signed for you are agreeing that no damage has taken place and you are happy to accept your parcel. If damage has occurred do not sign for it and please let the driver know so they can make a note of it on their system. Let us know as soon as possible as well so we can make a claim for the damages and so that we can get a replacement on its way to you as soon as we can *if available. Our items are rarely damaged but accidents do happen.

Any faulty or incorrectly supplied goods are fully returnable. Where possible a replacement will be provided. If a replacement is not possible a refund will be given.

We do not accept returns simply because you have changed your mind or because the item was not what you thought it was or what you expected it to be.

Please make sure the items you have ordered are the correct fitment for your vehicle before any painting or fitting. We cannot refund for items which have been painted or modified in any way.

With any warranty or return situation we comply with all the relevant New Zealand Consumer laws.

The returned item must be in a resalable, unused condition complete with original packaging and be undamaged.

All freight charges are to be met by the customer and are not refundable.

We are always here to help and if there is a problem with your purchase we always try our best to rectify the problem as best we can. We have great after sales support, so you won’t be left in the lurch.

FAVOURITES

Our customers are often more than happy with their purchase from Northern Imports and come back time and time again for their new vehicle or parts. We would love you to add us to your Favourites List so you can easily find us for any future vehicle or part purchases.

PRIVACY

We respect your privacy and confidentiality and any personal details you provide us are appropriately treated. We are aware of our obligations and the trust you place in us. Your details will never be provided to a third party.

FEEDBACK

Please view our great feedback so you can purchase with confidence and be assured you are trading with a trusted member of the Trade Me community.

We will place positive feedback on all completed auctions and would appreciate if you could do the same when satisfied with your purchase. We always work our hardest to avoid negative feedback. Communication is key. If you have a problem let us know and we will try our hardest to fix it. We give good accurate descriptions and are happy to answer all questions you may have prior to purchase.

We look forward to future trading with you.

Northern Imports stand behind all of our products.

Some items are not warranted unless proof of fitting from a qualified automotive technician. This will vary depending on the product purchased, if unsure please ask before purchasing.

Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Warranty does not cover damage from user abuse, accident, wear and tear, lack of maintenance, inappropriate or improper operation/installation, modification or alteration of product or any attempt to repair the product. Warranty does not cover labour costs. Warranty items are to be returned to us at your cost, this is non-refundable.

If a product is found to be faulty we must be immediately notified via email. We will repair, replace or refund the product at our discretion.

Northern Imports Ltd GST: 141-476-246 Ph/Txt 0273056756