Payment Instruction will be automatically sent to your Trade Me registered email address once you have won the auction. We would appreciate completion of checkout within 2 business days of the end of your purchase.

The following forms of payment are accepted: Internet banking Bank Deposit Pay Now (Credit Card though Trade Me)

GST Receipt

All prices listed are GST inclusive. GST receipts are available upon request.

We will dispatch the item(s) on the same day or next business day (Monday – Friday) once your payment is cleared. Shipping times are estimated at between 1-3 business days depending on your location.

Delays may occur during peak times such as Christmas and long weekends.

If loss and damages were caused during shipping process, please either contact Courier company or send us an email immediately.

Courier will not deliver the item(s) on weekends and public holidays.

Rural Delivery Courier may take additional days for delivery. Please allow a couple of working days for your item(s) to be delivered.

Delivery Address Please ensure to select the correct shipping option and provide us the correct delivery address via Trade Me. We will not be responsible for any delays/loss due to an incorrect/incomplete delivery address being provided.

Colour Option

Some products are available in more than one colour. Please ensure to specify the Colour preference if there is more than one colours available in the auction. Failure to supply this information may result in shipping delays.

Feedbacks

If any reason you are not satisfied with your purchase, please email us first before placing neutral/negative feedback as we will always endeavour to resolve the issues immediately.

We are constantly trying to improve the Store. If you have any comments as to how we can improve your Shopping Experience with us, please send us an email.

Thank you for shopping with us.

Company name: One 2 Free

Location: Mt Roskil, Auckland

Warranty

We provide 30 days Return to Base Warranty unless specified in the auction.

We will replace/exchange where possible and refunds will only be made where a replacement is not available. Contact must be made with us by email prior to returning the item under warranty.

We check quality of items before dispatching. However please let us know by email within 48 hours of receiving the item(s) if you found any damages or factory faults. We reserve the right to refuse claims that are made after this time frame. Photos or other forms of evidence may be requested from the buyer as proof of damages/faults.

Refund will not be provided if you simply change your mind or make a wrong decision/selection, so please choose carefully.

Warranty is not transferable beyond original buyer, and does not cover normal tear and wear, misuse and abuse.

Return/Exchange

All items must be unused and in resalable condition and must be returned within 7 days of receipt of the item.

The buyer is responsible for the return shipping costs of damaged/faulty item(s) under the warranty.

Any returning items have to be in original condition and packaging/box. We reserve the right to refuse returns if the item(s) is not in its original condition and packaging/box.