Please use your AUCTION NUMBER as a banking reference.

You will be sent an email straight after winning your auction with payment details and instructions. Payment must be made in full prior to delivery and a maximum of 4 days after auction closes (unless prior arrangement has been made). Please make sure to use your auction number as reference, failure to do so may result in a considerable delay whilst we try and match up unreferenced payments. Bank account details are on the payment email for internet. Please make sure that you give us your address via trademe.

We aim to dispatch all Orders same day,( once payment is received) apart from weekend orders which will be dispatched the next working day. All parcels are sent by NZ Courier Post, are 'Track and Traceable'/ and can be delivered to rural, household, business addresses and PO Box number. We are unable to do Saturday deliveries.

We currently do not send internationally. Holiday times do have an impact on this, so please factor this in when ordering.

If you live in a rural area please make sure to select the correct shipping option. Failure to do so may result in a delay in shipping whilst we sort it out with you.

In the rare event that a parcel goes missing, it takes some time for compensation to be issued. Both Party Online and you the customer, will have to fill out and return forms as part of the claims process.

On request orders can be picked up from our Retail Outlet Store 'Little 'Party Costumes' 131 High St, Lower Hutt.

Your name and contact details are only used by us. We do not pass on our customers details to any third party.

All returns must be placed within 7 working days of the despatch date.

We believe in the quality of our products and hand check all garments before sending anything out to our customers. However, in the slim chance you do receive something from us that is flawed, dirty or faulty we will pay for the return shipping of the item and either arrange a full refund or an exchange - whichever the customer would prefer. Refunds or exchanges will not be accepted if the faulty item has been caused by the customer. Please provide proof of purchase with returned item. If items are returned due to change of mind, there will be a 20% restocking and administration fee deducted from refund.

Return Address: Party Costumes, 131 High St, Lower Hutt 5010

If for any reason you simply change your mind on your order, we will be happy to exchange it. The garments must be in brand new condition and have the original labels still attached. You, the customer, will be responsible to pay for the return shipping of the item. No exchange will be arranged until we have received the returned item. Please note that we can not refund you for any shipping costs that you may have been charged with your original order. Please include proof of purchase with your item.

Exchange Address: Party Costumes, 131 High St, Lower Hutt 5010

These terms do not affect the rights you have under the Consumer Guarantees Act 1993

Name: Party Costumes

Address: Party Costumes, 131 High St, Lower Hutt

Phone: 04 5894801