Delivery: We use variety of shipping companies, depending on the size and destination of your order to provide you the best price. We process all orders within 1-3 working days after payment has been confirmed. We have multiple warehouses located overseas and orders can be delivered to you within 2 weeks. Delays may occur during peak times i.e. Christmas, Public Holidays, etc. The standard delivery hours are from 8am to 5pm Monday to Friday (excluding public holiday).

Tracking: All orders are shipped with registered tracking.

P.O. Boxes: Unfortunately we do NOT accept P.O. Box address for delivery

Undeliverable address & returned items: If an order is returned back to our warehouse for any reason such as an undeliverable address provided, Shopez reserves the right to charge any additional costs to the buyer for delivering the order again.

Customs, Duties and Taxes: All items shipped from overseas directly to you may incur customs charges and taxes, including GST. The buyer is responsible to pay any applicable customs or import duties that may be charged once the parcel reaches New Zealand. Please read more about your potential obligations at http://www.whatsmyduty.org.nz/

Please contact our friendly customer service team with any questions about your order.

The vast majority of orders at Shopez are delivered without a hitch, but understandably from time-to-time things go wrong and you may need to arrange a return. This page should help you determine what's covered.

All Returns will need a return merchandise authorisation (RMA) request, please contact our customer support for further details. Any Returns sent back without a RMA number or approval will not be accepted. Shopez reserves the right to charge you any additional cost to have the item returned to you. We encourage all returns back to us with registered tracking. Shopez will not be held responsible for any returns lost or damaged during transit back to one of our warehouses. We provide the following standard warranty for defects or malfunction for all listings that do not include any warranty information. Please check each product carefully for correct warranty type and period.

• The Buyer must check the item(s) immediately after delivery and report any transit damage or faults by email within 3days of receiving the item. Items must be returned back within 7 days. Shopez reserves the right to refuse claims that are made after this time frame.
• Invoices and auction number will be required as proof of purchase. Photos or other forms of evidence may also be requested from the Buyer.
• Shopez will replace or repair where possible and Refunds will only be offered where a replacement or repair is not available. Original courier charges are non-refundable. Refunds will not be considered after the item has been used, if the buyer simply changes their mind or if the item is not “what you expected.''
• Products must be returned with all accessories including their original packing materials, cartons and boxes.
• The Buyer has the responsibility and expense of sending back any faulty or damaged product to Shopez. Shopez is liable for sending the repaired item or replacement back to the Buyer, except in the case that the returned item is tested and found not faulty or not in the same condition that the buyer reported. In which case, the buyer will be required to pay for return postage costs and the item will be sent back at the buyer's expense.
• Warranties are not transferable.

Shopez adheres to the Consumers Guarantees & Fair Trading Acts along with Trade Me's Standard Trading Terms and Conditions

Please contact our friendly customer service team with any questions about our products or service.

We aim to answer all customer queries received during the working week within 1-2 days.