Payment Methods:

Internet Transfer / Bank Deposit (see below for account details) Visa or MasterCard through the Trade Me Pay Now or through the phone EFTPOS or Cash on pick up from store

Purchasing Policy:

We ask that you must contact us within 3 days after the auction. Payment must be made in full within 5 working days of auction closing unless otherwise arranged.

Price / Invoice:

All prices are GST inclusive and please sent any other details you need to add to invoice if you need to.

Standard Delivery Service:

Normally 2-7 working day delivery service after payment is received. Driver on site for up to 10 minutes to drop off.

Delivery to driveway for city residential areas only (Excludes difficult driveways and unfinished sites.)

Deliveries of items weighing over 20Kg require you to have 1 suitable unloading person on site able to carry 20Kg in addition to the driver.

Goods Delivery and Pick-up claims.

All deliveries require a person present to unpack and inspect delivery and sign for goods received in good condition and free from breakages/damage. It is advisable that they immediately open packages and inspect for signs of damage or defect.

Signing for goods or accepting goods without a person present may be either:

• a waiver of your rights to claim for transport damage; or
• a reduction of your rights to claim for faults/damage in manufacturing etc.

Do not sign “undamaged” unless you are completely satisfied with the condition of the contents in terms of breakages and damage or defect.

Deliveries exclude special delivery services – e.g. quick, after hours, unpacking & assembly, box / pallet removal, installation, placement within home, and time greater than 10 minutes on site.

Refund Policy:

Refund only be offered if we can not provide replacement. Refund will not be offered if you changed your mind or the item is not what you expected. Postage charges are not refundable.

Guarantees:

We stand behind the products we sell, so if you have any problems with one of our products at the time you receive it, please contact us immediately. We will work with you to ensure your complete satisfaction be that though repair, replacement or refund. If a particular listing does not contain any warranty information then we will automatically provides a 7 day Return to Base Warranty.

Steelmates will provide you with excellent customer service. If you have any queries, please do not hesitate to contact us before placing neutral or negative feedback. Most concerns can be resolved quickly to everyone’s satisfaction.

Ph: 0800 606707

Location: 41 Saleyards Road, Otahuhu, Auckland.

Open Hours:

Monday - Friday 9:00am - 5:00pm Saturday: 9:00am-3:00 pm Sunday Closed Closed public holidays