Payment Methods

For delivery: Credit cards via Trade Me Pay Now /Internet Transfer / Bank Deposit. We prefer payment by Pay Now.

Bank Details

ASB Bank Name: TATTOO WAREHOUSE LTD Account Number: 12-3029-0413750-00 Reference: Use auction number and your Trade Me username to identify your payment.

You must contact with us within 3 days after the auction, and payment should be made within 5 business days after the auction otherwise your sale may be cancelled.

When you make payment please use both the auction number and your TradeMe member name as the reference. This is especially important with a bank deposit and internet transfers. If the reference is incorrect or missing, it will cause delays to the transaction if we can’t work out who made the payment.

All orders will be shipped within 24 hours after receiving your payment. Payment made via Internet transfer on the weekend, will show in our account Tuesday morning. During public holidays and weekends parcels are sent the next available working / business day.

Order dispatched confirmation and tracking numbers provided on request. All parcels can be tracked on the courier company web site http://www.fastway.co.nz

Courier post parcels are normally delivered over night northland. sothland will be 2 days (not include rural area), parcels may take longer on public holidays and weekends, parcels sent Friday are delivered Monday, no Saturday delivery. We cannot guarantee overnight or Saturday deliveries, but if you need something quickly please ring and let us know. For rural deliveries you should allow 3-4 working days. If your parcel hasn’t arrived within this time frame please contact us immediately as it is much easier to find lost / missing parcels within a few days of sending them out than several weeks later.

We offer combined shipping on multiple auction wins.

Pick-Ups: You are welcome to pick up from our store at Level 2, 194 Station RD Penrose Auckland Just make sure you contact us in advance. Pick-ups can be made during store operating hours: Mon to Sat 10am -5pm. You will not be able to pick up on Sundays & Public Holidays. (if really need pick up on Sunday let us know)

Australia Shipping: We do ship to Australia upon request, please ask for prices. We also have a PayPal Account to accept payments from Australia.

We do our best to serve our each customer the best that we can. If you are not satisfied with our item,please contact us as soon as you get the item.(in 24 hours) retuen is acceptable. Merchandise which is damaged or missing components is not refundable. Buyers are responsible for return shipping with proper packaging. On receiving items, we will refund you immediately.

ALL goods get 1 month warranty on it.

Our Customer Services Department is available during the opening hours listed above and are happy to answer any questions and queries you may have. They are also committed and dedicated to working with you to resolve any issues that may arise and accept that technology is not foolproof, mistakes can and do happen but we want to fix them. We're real people, and love to help out wherever, however we can, which, our proven record of top quality support reflects. If there is a problem, e.g. you receive the wrong item, or wrong size, colour etc then please contact us to get it sorted out at no cost to you. We don’t charge for return shipping.

Please email, call or text us, whatever is easiest for you. Remember to keep in touch, if you haven't heard from us, please let us know. Our goal is for you the customer to be happy.

We recommend that buyers leave their feedback after their items are received.

Please contact us FIRST to fix any problems or issues BEFORE placing negative feedback. Negative feedback does not solve any problem.

Company Name:

TATTOO WAREHOUSE LTD

Postal Address:

Level 2, 194 Station RD, Penrose, Auckland 1061

Phone:

09 525 0166

Cell Phone:

021 588 596

Business Opening Hours:

Monday:

10am - 5pm

Tuesday:

10am - 5pm

Wednesday:

10am - 5pm

Thursday:

10am - 5pm

Friday:

10am - 5pm

Saturday:

10am - 4pm

Sundays & Public Holidays:

CLOSED