Payment instructions are automatically sent to customers within a few minutes of auctions closing and we ask that payment is made in full within 3 working days. Please ensure that you include the exact auction number on all bank deposits to avoid confusion. It may take a couple of days for your payment to appear, especially payments made over the weekend or public holidays.

Internet Banking / Direct Credit: Full Payment Instructions are auto emailed to all winning bidders. Credit Card via Pay Now:__ Available via Trade Me for most products. EFTPOS / Cash on pickup: Available at our showroom, but you may need to wait while your order is processed for collection. Pre-payment is recommended.

Layby: Layby available on some most items. Please enquire by asking a question on the auction.

GST Tax Invoices: We are a GST registered company and tax invoices are provided on request.

We use Courierpost, Toll or AMF depending on the size, weight and destination of your order. Shipping prices are shown on all our listings.

Shipping times are between 1 to 5 working days depending on the size of the item and your location.

Rural delivery on courier items can go direct to your door, however carrier items go to the nearest depot to ensure we offer the best available shipping prices. See below for depot addresses.

Please contact us on 0800 800 880 for any special requests regarding shipping or collection.

We don’t offer pickup unless specified on the auction.

Returns of non-faulty items require proof of purchase and goods must come back to us in unopened, unused, resaleable condition in original packaging with all manuals and accessories, within 30 days. Shipping costs are non-refundable. If your return qualifies, we'll happily provide you with an exchange or store credit.

If your item is faulty this policy does not apply, instead you will be eligible for remedy under the warranty policy as detailed below.

We offer a minimum 12 month parts and labour warranty on all products. Some products come with up to 12 year warranties, please check the specific item.

We will repair or replace faulty goods within their warranty period. Exception may be made in the case of damage to or misuse of the item, problems caused by the use or misuse of the items, negligent operation, inadequate maintenance, commercial use or unauthorised repairs and modifications.

Warranty returns must first be approved by a Trade Tested representative. Our team of experts will organise a suitable solution for you depending on the issue. In the case of repair you will be required to return the unit to one of our service agents. We will then repair or replace the item and get it back to you within a reasonable timeframe.

For any issues please call our support centre on 0800 800 880 with your Trade Me auction number.

Call Centre

Phone: 0800 800 880 Monday to Friday 8:30am - 5pm (Excluding Public Holidays)

Auckland Store

Come and check out our Auckland store, near the Airport. Most products are on display or just next door in the warehouse. Our Trade Tested gurus are always happy to help or give out a bit of free advice.

Hours

Monday - Saturday 9:00am - 5:00pm Sunday Closed Closed public holidays

Location

80 Kahakaha Lane, Mangere, Auckland 2022.