Purchasing Policy: All goods purchased through Trade Me must be paid for in full and transportation arrangements made within 3 working days of auction closing, unless otherwise arranged. Failing this, auctions will be re-listed.

Please read through our terms and conditions prior to purchasing or placing a bid as all sales are final and non-refundable.

Payment Methods:

• Internet banking
• Bank Deposit

If you wish to pay direct to our bank the details are:

Bank: ASB Bank

Account name:
Westpine Joinery Limited

Account number:
12-3068-0173075-02

Shipping: Most of our customers pick up the goods themselves as they can inspect and make payment at the same time. You may wish to use our local independent carrier to freight goods in the Auckland Area, we can provide you with a quote for that or we can give advice on who to use once you have purchased your goods. For out of Auckland deliveries we recommend Mana Transport – 09- 296 7280 clients deal direct with them to organize deliveries and make payment.

Westpine Joinery is not responsible for length of transit time or damage to goods received during freight.

Warranty Policy: All joinery is guaranteed to be manufactured from quality materials and workmanship, and free from defects that would render them unsuitable for the purpose for which they were manufactured for.

Failure to observe any of the above conditions and requirements will render this warranty void.

This warranty applies to the manufactured product alone and does not extend to cover any consequential loss as re-painting, re-hanging or re-glazing. The maximum claim allowable will therefore be, A freight paid “Joinery Unit” of identical form as the first product that was dispatched from our establishment.

Warranty is in conjunction with Disclaimers that are attached to every joinery item dispatched.

Warranty Does Not Cover:

• Damage from freight.
• Normal wear & tear.
• Damage from using goods for a purpose for which they were not designed.

Refund Policy: All care is taken to describe the joinery as accurately as possible. Refunds will not be offered ifbuyer changes their mind, or ifitem is 'not what you expected'. Ie. Buyer needs to be sure of what they are purchasing.

Privacy: Your details will not be passed onto any 3rd party and we take all reasonable steps to keep your details private and confidential. As part of our customer loyalty program, we may retain your e-mail address to follow up on customer satisfaction or on how we can make your experience with us more enjoyable.

Feedback: We recommend that Buyers leave feedback after their items are received and checked. Please contact us FIRST to discuss any issues BEFORE placing negative feedback. Negative feedback will not solve any problems.

Disclaimer:

Although every effort will be made to ensure the information on this website is kept up-to-date and accurate; we cannot assume liability for any loss or inconvenience caused by inaccuracies or errors concerning any products or services. For the latest information and confirmation on any goods or services, please message us on Trade Me or call and we will be pleased to assist.

Do you have some Suggestions or Comments where we can improve?

We are constantly trying to improve the Store. If you have any comments as to how we can improve your Shopping Experience with us, please send us an email.

It is Westpine Joinery’s company policy to reply to ALL emails, questions and inquiries as soon as possible, or the following working day. Alternatively, please pick up the phone and talk to us directly – 09 827-6488.

Address: 7 Binsted Road
New Lynn
Auckland 0600

Phone: (09) 827-6488

Fax: (09) 827-8740

Hours:

Monday-Thursday 7.00am – 4.30pm

Friday 7.00am – 3.30pm