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Description
Delivering knock your socks off service By Kristin Anderson, Ron Zemke
This book is a guidebook for service professionals working on the front line. It equips you with the savvy and skills you need to deliver unbelievably great service under any circumstance.
Review "For workers routinely called on to fix what's broken, find what's lost and soothe the irate, this book is indispensable." -- Bizlife, Greensboro, NC, March 2003
With fresh batches of lively anecdotes, examples from the service trenches,uplifting pep tals and aptivating cartoons by John Bush. -- The Executive Issue
Paperback, 1991, 136pages, very good condition
I have many books on sale, please check my listings or search aabooks with your keyword. I am happy to combine and save postage for you.
FREE Fidget Spinner of your favorite color (Black, White, Red, Blue, Green, Yellow) if you win five aabooks auctions or spend over $50.
Details
Shipping & pick-up options
Destination & description | Price | |
---|---|---|
P&P All NZ upto 4 auctions | $5.50 | |
P&P All NZ for one auction | $3.50 | |
Free Shipping in NZ for 5 auctions or more | $0.00 |
Seller does not allow pick-ups
Payment Options
Pay instantly by card, Ping balance or saved bank account.
Four fortnightly interest-free payments.
NZ Bank Deposit