This listing closed and did not sell. The item has been relisted.
- Browse for similar listings in Management & leadership
- View the relisted item
Other listings you might like
Description
Customer Satisfaction Measurement and Management: Using the Voice of the Customer by Earl Naumann, Kathleen Giel
This is the definitive resource on how to survive the ever-increasing levels of customer expectation and make the voice of your customer your biggest ally. Learn how to implement a customer satisfaction measurement and management program that permeates every level of your company, for becoming truly customer driven is essential for survival in the 21st century.
Hardback, 1995, 457pages, good condition I have many books on sale, please check my listings or search aabooks with your keyword. I am happy to combine and save postage for you.
FREE Fidget Spinner of your favorite color (Black, White, Red, Blue, Green, Yellow) if you win five aabooks auctions or spend over $50.
Details
Shipping & pick-up options
Destination & description | Price | |
---|---|---|
P&P All NZ upto 4 auctions | $5.50 | |
Free Shipping in NZ for 5 auctions or more | $0.00 |
Seller does not allow pick-ups
Payment Options
Pay instantly by card, Ping balance or saved bank account.
Four fortnightly interest-free payments.
NZ Bank Deposit