Description
Title: Good Services Author: Louise Downe
Product Details: ISBN: 9789063695439 Format: Paperback Pages: 224 Dims (mm): 130 x 195 Pub Date: 10-02-20 Pub Country: Netherlands Condition: NEW
Description: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
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Good Services By Louise Downe ISBN 9789063695439
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