Selling guide

Solving larger issues with the car buyer

Having issues with a buyer after selling your car can be frustrating. Here's how to solve the issue.

Having issues with a buyer after selling your car can be frustrating – especially if you’ve been a responsible seller. Sometimes, even after doing everything you can to make a good trade, you’ll still face problems. If you think there’s nothing else you can do to resolve the situation, it’s time to take it further.

Trust and safety team

We take any issue you may have with a buyer seriously and we want to make your Trade Me experience a great one. Our Trust and Safety team will take a look at the issue and try to sort it out as quickly as possible. They work with the buyer and seller to help them reach an agreement.

Have you had no luck sorting out the issue privately or with our Trust and Safety team? You may want to take it to the Disputes Tribunal.

Disputes Tribunal

Filing a claim with the Disputes Tribunal is a good way to deal with small claims – it's quicker and cheaper than making it formal through the courts.

Tribunals hear claims up to $15,000, or $20,000 if both parties agree. It covers both dealers (under the Contract and Commercial Law Act 2017) and private sellers (under the Credit Contracts and Consumer Finance Act 2003).

The decision made by the Disputes Tribunal is legally binding.

The process happens in 3 simple steps:

  • A referee hears your issue.
  • A solution is decided.
  • A binding decision is made by the courts.

If you feel like you need more info on the Disputes Tribunal process, head over to our Making a Disputes Tribunal claim as a seller page or visit the Disputes Tribunal website.