Dispatch Time: Orders are dispatched within 24 hours. Please provide a contact number during purchase.

Delivery estimates:

• Standard items: Within 1 to 3 working days (Rural Areas will need 1-2 extra working days)
• Oversized or overweight items: Within 2 to 5 working days.

Order changes: Changes must be made within 30 minutes of payment to ensure they can be processed before dispatch.

Peak Season Delays: Expect potential freight delays during peak seasons.

Delivery Service: Standard service is non-signature required.

Rural Areas: Items are delivered to the nearest carrier depot. Our customer service team will contact you to confirm the depot and any rural delivery fees.

Restrictions: No deliveries to PO BOX, parcel pod, non-physical addresses, Waiheke Island, or other islands.

Mixed Orders: Orders with general and overweight items may be dispatched separately, resulting in multiple tracking numbers and delivery times.

How would I know if you have received my order and payment? Once your order has been placed, you will receive an email notification from us (TreasureBox), same goes for when your payment has been processed. You will receive an email confirmation as well upon the products' shipping for your own reference. What if I did not get an order confirmation email? A confirmation email is sent right away after you place your order. If you are not able to see it in your mail, we suggest you to check your junk/spam folder as the email may be blocked occasionally. If you are still not able to see the mail, please don’t hesitate to contact us.

What forms of payment do you accept? At the moment, we accept Ping, Visa, MasterCard, Afterpay, and bank transfer payments.

Do you ship overseas? No sorry, we ONLY ship within NZ at the moment. All currency indicated is in NZD.

How long will it take to get my product? Approximately within 5 working days. For more info please refer to our Shipping Information

What if I did not get an order confirmation email? A confirmation email is sent right away after you place your order. If you are not able to see it in your mail, we suggest you to check your junk/spam folder as the email may be blocked occasionally. If you are still not able to see the mail, please don’t hesitate to contact us.

Can I view all the product ranges at Showroom? As we expand our product ranges, so we simply can't showcase all the products in our showroom, you are more than welcome to contact us regarding the viewing ability before coming to our showroom.

What if I change my mind and would like to return a product? If you've changed your mind or the item ordered is no longer needed, you can return it if: ·The item is unopened and unused ·In original packaging ·In resalable condition ·With all manuals with no missing accessories ·Within 30 days of delivery ·With proof of purchase ·Return at your own cost and risk

Once we received the returned item, our team will check and test to ensure it is as above conditions. when our team confirms everything is ok, you will receive an account credit which can be used to purchase a replacement item. Please note, shipping charge is non-refundable.

To arrange a return, please email our aftersale team with your Trademe order reference and a photo of the current condition of the product, please note unauthorized return will be rejected.

What if the product is damaged or faulty? If your item has arrived and is faulty, damaged, or not working as intended, please notify us by emailing aftersales team as soon as possible. One of our customer service representatives will work with you to go through an investigation process to access the damage/fault. Once the damage/fault been confirmed, we will either repair, replace or refund in partially/full depending on cases.

If you've had the item for a while but it is no longer working as described, please read through our Warranty Claim Procedure. Most of our items carries a standard 12 months warranty unless states otherwise.

If your item becomes faulty after a period of time, we will assist wherever is possible as we are committed to protecting your rights under the Consumer Guarantee Act and Fair Trading Act.

TreasureBox after-sales support team is here to assist you when you have concerns or questions after purchase.

Please do not hesitate to flick us an email if you have any aftersales enquiries.

Our Support Team is available to answer your enquiries within the hours below: Monday - Friday: 9am - 5pm Weekends: Closed Public Holidays: Closed

Our aim is to answer all queries within 24 hours, however due to high demand (particularly around Easter and Christmas) this may increase to 2 working days. We also kindly remind you to check your Junk/Spam folder and remember to quote your Trademe reference number or username.

ONSITE RETURN – Applies to all returns

• ALL returns on site will have to be approved first as otherwise staff on site may reject/ decline this return when you bring your item onsite.
• Items purchased must be returned within 30 days of purchase with proof of purchase.

Please contact us for more info…

CHANGE-OF-MIND

If you've changed your mind or the item ordered is no longer needed, you can return it if:

• The item is unopened and unused
• In original packaging
• In resalable condition
• With all manuals with no missing accessories
• Within 30 days of delivery
• With proof of purchase
• Return at your own cost and risk *No returns can be made on clearance sale items and custom/made-to orders. Due to hygiene reasons, we are unable to accept change of mind returns f or Mattresses, Pregnancy Pillows, so please choose carefully, and if you have any concerns on the firmness of a mattress or a pregnancy pillow, we recommend you to visit our showroom to try it before purchasing.
• A product cannot be returned if it has been engraved, modified, damaged, altered, or re-sized.

Once we received the returned item, our team will check and test to ensure it is as above conditions. when our team confirms everything is ok, you will receive an account credit which can be used to purchase a replacement item. Please note, shipping charge is non-refundable.

A restock fee may occur under below situations when you are returning a change of mind item(s).

Changes Mind AFTER 30 days of purchase, Brand New Untouched with original seal and packaging No damaged during return transit:

10% Restocking Fee occurs.

Changes Mind Within 30 days of purchase, Opened package:

10% -35% Restocking Fee occurs depending on item condition.

Please contact us for more info…

FAULTY / DAMAGED / INCORRECT ITEM

At TreasureBox, our team is trying our best to offer every item sold in its perfect condition, however, should you have an issue with a product, we are happy to honour our obligations to you under both the Consumer Guarantees Act 1993 and Fair Trading Act 1996. If your item has arrived and is faulty, damaged, or not working as intended, please notify us by filling up the Warranty Claim Form online at https://www.treasurebox.co.nz/warranty-claim as soon as possible. One of our customer service representatives will work with you to go through an investigation process to access the damage/fault. Once the damage/fault been confirmed, we will either repair, replace or refund in partially/full depending on cases.

If you've had the item for a while but it is no longer working as described, please read through our Warranty Claim Procedure at https://www.treasurebox.co.nz/returns-and-refunds-policy.

Most of our items carries a standard 12 months’ warranty unless states otherwise. You can find warranty information on each product page.

If your item becomes faulty after a period of time, we will assist wherever is possible as we are committed to protecting your rights under the Consumer Guarantee Act and Fair Trading Act.

Refunds

A cash refund will always be issued to the same method that were used when purchasing. Please kindly allow 1-2 business days for us to process your refund and please note that the refund may take up to 10 business days to reflect into your bank account depends on each platform.

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for the products we sell. We may repair, replace or refund any product in accordance with the Act if that product is faulty or otherwise fails to meet the standards imposed by the Act.

Fair Trading Act 1986

The Fair Trading Act is designed to protect customers from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing, where the product was made, where the product is from, the meeting of New Zealand safety standards, the availability of products in store and the sales techniques used.

Returning Defective Products

Products must be returned and inspected with proof of purchase before we will provide any repair, replacement or refund.

Subject to the provisions of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, we may repair, replace or refund any product that does not meet the standards set out in those Acts.

Any refund will be credited to the card used to purchase the product.

If you return a product that is not defective and complies with the Consumer Guarantees Act 1993:

a. The product will be returned to you at your expense and upon your payment of further shipping fees. b. The product will be disposed of after 30 days from receipt if we are not provided with further shipping fees and a return shipping address.

Our Contact Details

In order to return a product, please contact us with your name, order number and a summary of the issue. We’ll then be in touch within two business days to arrange for the return of any product in accordance with this Returns & Refunds Policy.

General

These general terms and conditions of use (“Terms of Use”) apply to all users of this website. In the future, these Terms of Use may be different so we recommend that you read these Terms of Use carefully each time you agree to them. You acknowledge and accept that your use of this Trademe Store page indicates acceptance of these Terms of Use.

Pickup Services

Pickup Service is now available for selected items ONLY at our Auckland Silverdale Store.

Before you come by please check the following:

1. Your item is available for pick up, by checking the listing to see if pickup is allowed
2. Order is made 1-2 business days prior to a preferred pickup date
3. If you have made payment already Make sure your PayNow/Ping Payment is not being held for security purpose Make sure your bank transfer fund was made 48 business hours beforehand
4. Kindly bring along your reference number, invoice number, or proof of purchase
5. NO pickup available for listings that “do not allow pickup”
6. Pickup hours between 9:00 AM – 5:00 PM ONLY (public holiday may not included)

Please do aware that we have the right to reject pickup for items that are not in the selection, or outside stated Pickup Hours

Pickup Hours:

Monday: 9:00 AM - 5:00 PM Tuesday: 9:00 AM – 5:00 PM Wednesday: 9:00 AM – 5:00 PM Thursday: 9:00 AM - 5:00 PM Friday: 9:00 AM - 5:00 PM Saturday: 9:00 AM - 5:00 PM Sunday: 9:00 AM - 5:00 PM

Except below Days: Closed Christmas Day: Closed Good Friday: Closed Anzac Day: Closed Easter Sunday: Closed

We recommend a contactless pick up, please click in the Click & Collect link at email or text message to enter your order reference number and contact phone number. Once your order is ready at loading bay, another text message will be sent with loading bay number. *You must pick up your order(s) within 14 days of purchase, otherwise we would be putting stock back of shelf, and re-picking handling fee will be charged!

Payment Options:

PayNow Ping Afterpay Bank Transfer (Direct Credit) Cash EFTPOS Direct credit transfer may take 1-2 business days to be cleared

General These general terms and conditions of use ("Terms of Use") apply to all users of this Trademe Store. In the future, these Terms of Use may be different, so we recommend that you read these Terms of Use carefully each time you agree to them. You acknowledge and accept that your use of this website indicates acceptance of these Terms of Use.

Intellectual Property The contents of this Trademe Store are the copyright of Bestware Limited, trading as treasurebox.co.nz (“TreasureBox”) unless otherwise specified. You must not copy, adapt, reproduce, display or distribute the contents of this website in whole or in part for any commercial purpose without our prior written approval. You may copy, reproduce, print and use the contents of this Trademe Store for personal or internal business purposes provided you include our copyright notice acknowledging our ownership of the copyright in the contents of this Trademe Store.

Disclaimer We have endeavoured to ensure that the contents of this Trademe Store are complete, true and accurate. However, our liability for providing incomplete, untrue or inaccurate information on this website is limited to: A. an amount not exceeding the value of products you have purchased from us as a result of the information on this website being incomplete, untrue or inaccurate. B. compensation that you are entitled to recover under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.

Liability To the extent permitted by law, we do not accept any responsibility or liability arising from or in connection with your use of this Trademe Store or the information contained in it.

Indemnity We indemnify you, and you indemnify Treasurebox, its directors, employees, contractors and agents, in respect of any claim, liability, loss, damage, cost or expense that either of us suffers or incurs due to the other having breached these Terms of Use.

Security Please pay attention that we may contact you via phone call or email after receiving your payment for security check purpose. We may keep your order status as pending if we cannot reach you or do not hear from you, and we want to apologise for any inconvenience and delays this may cause. All pickup orders, please present your photo ID with your corresponding credit card as a verification of the payment, we reserve the right to stop trading if we believe your order have potential risk of a fraud.

Linking This Trade Store includes links to third party websites. We have no control over linked sites and we are not responsible for the contents of such sites. We do not endorse or make any representations about the accuracy of information or regarding any products or services found on any linked sites.

Viruses and Similar Devices We do not warrant that the contents of this Trademe Store or any linked sites, including any downloadable files, are free from viruses, Trojan horses, worms or similar devices and we will not be responsible for any loss, damage, cost or expense suffered or incurred because of any content or files downloaded from this Trademe Store or any linked sites.

Site Access Our Store is controlled and operated from within New Zealand. We make no representation or warranty that the content of or products sold from in this Trademe Store is or are appropriate or available for use in other countries or that such content or products satisfies the laws of other countries. If you choose to access this Trademe Store from countries outside New Zealand, you do so of your own initiative. You are responsible for ensuring that your access to this Trademe Store is not illegal or prohibited and for your own compliance with applicable local laws.

Privacy You acknowledge that you have read, understood and agree to the terms of our Privacy Policy.

Contact for Further Information If you have any queries, concerns or complaints regarding this website or these Terms of Use, you should contact us by email.