Upcoming terms and conditions change

Written by The Trade Me team in General at 2:30pm, Fri 13 Jan 2017

Since the end of last year we’ve been trialling a new product that allows you to list some Marketplace items in a second category (a two-category listing), and help you reach more potential buyers. The trial has gone really well, so in a couple of weeks this product will be available to 100% of members on desktop.

Our current terms and conditions say you can only list an item in one category, so we’ll be changing these on 27 January to reflect this new product.

Payment delays over the New Year holiday

Written by The Trade Me team in General at 1:30pm, Wed 28 Dec 2016

Due to the upcoming New Year holiday, there’ll be a delay in processing payments to your Trade Me account made by phone or internet banking.

If you pay by these methods, payments made after 10:00 pm on Friday 30 December will not be processed until Thursday 5 January.

If you top up by credit or debit card, your payment will be processed instantly. More...

A privacy policy change comes into effect today

Written by The Trade Me team in Jobs at 1:00pm, Fri 23 Dec 2016

Earlier this month we gave you a heads up about a few changes to our privacy policy which will allow us to build some cool new features in Trade Me Jobs. These changes come into effect today, and will further explain how we use some of the data you upload when applying for jobs.

When uploading your CV during a job application or adding it to CVs and documents we will run scanning software over it and use that data to create a Trade Jobs member profile. Don’t worry – none of our staff will read your CVs. And we won’t share any of the information with any third parties without your explicit permission. The software will not scan any of your existing CVs, or any of the documents or cover letters you save. It will only scan the CVs you save after 23 December 2016.

We’re really excited about this change as it will enhance your experience on Trade Me Jobs, by providing you with job vacancies that closely match your skills and experience. More...

Payment delays over the Christmas holiday

Written by The Trade Me team in General at 1:20pm, Wed 21 Dec 2016

Due to the upcoming Christmas holiday, there’ll be a delay in processing payments to your Trade Me account made by phone or internet banking.

If you pay by these methods, payments made after 10:00 pm on Friday 23 December will not be processed until Thursday 29 December.

If you top up by credit or debit card, your payment will be processed instantly. More...

Payments outage

Written by The Trade Me team in General at 5:00pm, Tue 20 Dec 2016

Payments were down for 20 minutes today which meant that some members couldn't pay by credit or debit card. All payments are back up and running again as normal - we're sorry for any inconvenience.

Unfortunately from 3.25-3.45pm one of the banks suffered an outage which affected payments on Trade Me and meant that some payments didn't go through.

You will have received an error message during this time. If you didn't get an error message and you've received a confirmation email on your Trade Me purchase you don't need to do anything.  More...

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