Changes to our Terms and Privacy Policy

Written by George & the Legal team in General at 11:00am, Thu 5 Mar 2015

In 2013 Parliament passed some changes to our consumer laws that affect Trade Me members, like declaring your ‘In Trade’ status, substantiating claims, and increased protection for members who buy via online auction. Today we’d like to chat about some upcoming changes to our Terms & Conditions and Privacy Policy.

Unfair contract terms
The provisions under the Fair Trading Act in relation to unfair contract terms come into effect on 17 March 2015. Unfair contract terms relate to contracts that businesses enter into with their members or customers where the member doesn’t have the opportunity to negotiate the terms, as they’re offered on a take it or leave it basis. You’ll see these all the time as a consumer – think of the contracts with your gym, internet provider, phone or electricity company.

From 17 March 2015, businesses will be required to ensure terms in their consumer contracts aren’t unfair. Businesses also have to ensure that their terms are transparent, accessible and easy to read. For more information on unfair contract terms, we recommend you check out the Commerce Commission’s guidelinesMore...

Scheduled Maintenance

Written by Moana in Scheduled maintenance at 6:30pm, Tue 3 Mar 2015

Trade Me may be unavailable on Wednesday 4th March between 4:00 am and 5:00 am for scheduled maintenance. All auctions that are due to close between 4:00 am and 5:00 am will be extended by 2 hours.

Update: Photo policy

Written by The Trade Me team in General at 4:00pm, Tue 3 Mar 2015

We’ve added a photo policy to make it easier for buyers to find what they’re looking for. Trade Me now requires the main photo on your listing (the image that appears in search results and first on your listing) to include the product you are selling.

Product images are one of the most important considerations when buyers are deciding what to purchase. We hope this small change will give buyers and sellers a better experience on-site.

See our photo policy and guidelines for more info

A ‘thank you’ from our charitable partners

Written by Cat in General at 11:30am, Mon 23 Feb 2015

When placing a listing, you have the option to choose to round your success fee to the nearest dollar and donate the difference to Plunket or Kiwis for kiwi, our two success fee partners. We have special relationships with each of these organisations, and fully support and acknowledge their work out in the community.

To say thanks, both Plunket and Kiwis for kiwi have recorded a short video message for you, our members.

Plunket More...

Shopping Cart payments

Written by The Trade Me team in General at 4:00pm, Fri 20 Feb 2015

Trade Me’s Shopping Cart, like most online payment services, authorises payments to make sure you have enough credit on your card before you make the full Cart payment.

Depending on which bank you are with, this may mean you see an outstanding authorisation amount on your credit or debit card statement. No money has been taken from your account at this stage. The transaction and payment only takes place once you click ‘Complete purchase’, if there is enough credit on your card.

If you do not complete your Cart purchase, this authorisation amount will automatically expire. This can take up to five days depending on your bank and no action is required on your behalf. More...

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