Goslash

Goslash only accepts payment via Ping and AfterPay

About Ping

• Easy, Fast, Safe

• Buying and selling on Trade Me is easy, fast and safe with Ping instant payments.
• All Trade Me members have been automatically set up with Ping - just view your Ping balance from your My Trade Me page.
• Add your bank account details or a credit/debit card, then you're ready to shop.
• When buying an item, select Ping as your payment option, then choose to pay with your credit/debit card, Ping balance, or saved bank account.

About AfterPay

• Afterpay allows to Split your purchase into 4 equal instalments To be eligible for Afterpay, buyers must:

• live in NZ
• be at least 18 years old
• be capable of entering into a legally binding contract
• have a valid and verifiable email and mobile number
• use a NZ debit or credit card to make the purchases.

Afterpay is free for buyers, providing you pay instalments on time. Afterpay set individual credit limits per user.

There are no additional fees for using your bank account details or a credit/debit card or using AfterPay to make purchases on TradeMe

Buyers must be authenticated

Please contact our friendly customer service team with any questions about your order and our services

PLEASE CONTACT US IMMEDIATELY IF YOU HAVE ANY TROUBLE WITH THE PRODUCT YOU HAVE ORDERED/RECEIVED FROM US BEFORE LEAVING ANY NEGATIVE/NEUTRAL FEEDBACK. WE WILL TRY OUR BEST TO RESOLVE YOUR ISSUE ON PRIORITY.

Here at Goslash, customer satisfaction is our number one priority. We want to make sure that our customers have an experience that lasts forever.

Before we get into more specifics, let us be clear on our Domestic and International Shipping Terms.

We stock/ship goods from our/supplier/s/vendor/s warehouses located in NEW ZEALAND, AUSTRALIA, CHINA/HONG KONG to bring you the most choices and the best prices! We are here to help you to save costs by DIRECT IMPORT products directly from our overseas warehouse/supplier to your doorstep with excellent service and a seamless shopping experience.

• How to identify stock location of our products:

• Product’s/listing’s description marked with DIRECT IMPORT means shipped from overseas from any of below mentioned locations
• Product’s/listing’s description marked with NZ Stock means shipped from NZ(Christchurch)

DELIVERY TIMEFRAME for New Zealand (Christchurch) stocked items: 2-3 Business Days. Delivery to rural or remote addresses may take 1-2 additional days. DELIVERY TIMEFRAME for DIRECT IMPORT items: 10 Business Days - 14 Business Days. Delivery to rural or remote addresses may take 1-2 additional days. DIRECT IMPORT products stock locations:

Australia China Hong Kong

We deliver to RURAL ADDRESS & PO BOX ADDRESS at NO EXTRA COST

We are not in business to "PROFIT" from shipping; So, Shipping charges are INCLUDED in the published prices.

Shipping timeframe around public holiday periods Please allow a few extra working days during public holidays. During the Christmas period - please expect courier delivery to take a little longer than usual.

We accept EASY & QUICK returns to New Zealand address

• For DIRECT IMPORT products Our primary shipping service is by UBI NZ Priority Line, FGL or Australia Mail Service. All take up to 10 BUSINESS DAYS - 14 BUSINESS DAYS for delivery (INCLUDING ORDER PROCESSING TIME)
• For New Zealand stocked products our primary shipping service is by TRADE ME’s Book a Courier service, Freightways.
• DIRECT IMPORT PRODUCTS are shipped directly from our International/overseas suppliers/vendors.
• We and our suppliers/vendors, will use its best endeavours to meet stated timeframes for delivery, however many factors (some of which are beyond our and the Supplier’s/Vendor’s control) can affect these timeframes and the suppliers/vendors cannot guarantee that they will always be met. However, we want to get your orders to you as quickly as humanly possible.
• We process all orders within 1-2 working days after payment has been confirmed.
• All orders received on Friday, Saturday and Sunday will begin processing the following Monday. Please note, business days do not include weekends or holidays. During holiday periods, orders may take a bit longer to process.
• As soon as we process and ship out your order, an automated email will sent to you with the Delivery Information & tracking number of your order with further constant tracking & delivery updates till you receive your order

If you want get your order deliver via EXPRESS DELIVERY* (T&C apply**), then please contact via Q&A under the listing before placing your order.

Customs and Duties

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Goslash CANNOT mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please read more about your potential obligations at http://www.whatsmyduty.org.nz/

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. For more information on customs and duties charges, please contact your local customs office. Please contact our friendly customer service team with any questions about your order and our services

PLEASE CONTACT US IMMEDIATELY IF YOU HAVE ANY TROUBLE WITH THE PRODUCT YOU HAVE ORDERED/RECEIVED FROM US BEFORE LEAVING ANY FEEDBACK. WE WILL TRY OUR BEST TO RESOLVE YOUR ISSUE ON PRIORITY.

To all our wonderful customers, thank you for shopping with us. Should for any reason you not be happy with your purchase, we will provide a remedy as required by Consumers Guarantees & Fair-Trading Acts along with Trade Me's Standard Trading Terms and Conditions

Here at Goslash, customer satisfaction is our number one priority. We want to make sure that our customers have an experience that lasts forever. We offer a 30-day return on most of our products.

We accept EASY & QUICK returns to New Zealand address

Please read the conditions and exclusions below:

Conditions

1.) Your item must be in a saleable condition, meaning all original packaging (including shrink wrap and security seals) must be fully intact and the item should be unopened, unwashed or otherwise unused. 2.) Any accessories, manuals and gifts included with the item must be returned. 3.) All labels and tags should be still attached. 4.) The product being returned is not on the exclusions list below. 5.) Return shipping is at the buyers’ expense for the change of mind returns 6.) Restocking fees must be apply under change of mind returns and it will be calculated on case by case basis. 7.) Please make sure you have your Trade me order number handy to make the process as smooth as possible. 8.) Once approved, you’ll be provided with the return details 9.) When we receive your item back our team will do a quick assessment then issue you a refund for that product. 10.) We accept all returns to New Zealand address.

Exclusions

1.) Health and beauty products, including cosmetics and fragrances. 2.) Hosiery, underwear and swimwear. 3.) Bedding and accessories (e.g. pillows, mattress toppers/protectors etc.)

If your item is damaged or faulty, please contact us as soon as possible within 3 days. We will provide the further assistance on case by case basis

Please contact our friendly customer service team with any questions about your order and our services

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Goslash CANNOT mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please read more about your potential obligations at http://www.whatsmyduty.org.nz/

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. For more information on customs and duties charges, please contact your local customs office.

Please contact our friendly customer service team with any questions about your order and our services