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A seller's guide to the dispute process

If a buyer has filed a dispute report about your sale, here's what to expect from Trade Me's Disputes team and process.

By Trust & Safety team 30 September 2026

Buyers can file a dispute report if their purchase doesn't arrive or is not as described.

Why disputes happen

What happens after a dispute is filed

If Buyer Protection applies

Placing feedback during a dispute

Keeping things fair

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Trust & Safety team Trust & Safety team