News Next article
Lost or damaged in shipping: buyer and seller steps
If a parcel arrives damaged or goes missing, here's what buyers and sellers need to do to sort it out.
By Trust & Safety team 5 October 2026
A lost or damaged item during shipping can be a frustrating experience.
Whose responsibility is it?
If the item arrives damaged
Need to start a claim?
If you're the seller and need to lodge a claim directly with the courier, here's where to start:
Aramex claims process NZ Post claims process 
If the item goes missing
Keep good records
If you can't reach an agreement
Author
