There were parts along the way where I was really happy with the service but the score above was overall from start to finish. I was told the car would be ready for pick ip on Friday. I took the day off work and drove to AKL from the BOP. On the way i had to call Aman to follow up the car wasnt quite ready so we agreed on Tuesday as i had this day off already. He called me backnin the evening to say it would not be readuly until the following week Thursday because of Labour day Monday. I was not happy and the team were able to have it done by Tuesday as agreed. However, we arrived at the time agreed and they still had to put the bonnet protector on as well as buff out the scratches they we had spoken about at the time of purchase. There was an issue after purchase with the sunroof which I noticed on the trip home along the Hamilton motorway. This was sorted quite quickly and I was booked into Cabanaugh at Te Puke. 2 final things I mentioned to an email to Aman on Oct 29th that i havent heard back from was that I didnt get the red paint pen that he spoke to.me about and that I noticed that when we stopped in Pokeno, just out of Auckland, the gas tank was only half full. This is why I gave a score of 3 because of my overall experience.