Hi Katie, Thank you for your thoughtful feedback. We're really pleased to hear that Terence made such a strong first impression and delivered a 5-star sales experience — we'll be sure to pass on your kind words to him. We’re sorry to hear that the vehicle collection didn’t quite meet the same standard. We understand how the miscommunication around your trade-in, signage left in the boot, and low fuel at handover would have taken the edge off an otherwise exciting moment. That’s not the level of service we aim to provide, and we appreciate you bringing it to our attention. Your feedback has been shared with the team so we can learn from this and improve our processes moving forward. We hope you're enjoying your new vehicle, and we look forward to the opportunity to deliver a seamless experience next time you're in. -Team Turners Westgate

Hi There, Thank you so much for your kind words! We’re thrilled to hear that you found the process easy and efficient. Our team is committed to making your experience as smooth as possible. If you ever need anything else, don’t hesitate to reach out! -Team Turners Westgate