Renting Guide
How to claim a bond refund in NZ: 9 simple steps
Make sure you get what’s owed to you when your tenancy ends
AI summary
To claim your bond refund, ensure you've ended your tenancy correctly, paid all rent, and left the property clean and tidy. Conduct a final inspection with your landlord and complete a bond refund form together.
Submit the form to Tenancy Services for a refund, typically processed within five working days. If you disagree with your landlord, you can still submit the form. For unresolved disputes, contact Tenancy Services for advice or apply to the Tenancy Tribunal for a binding decision.
1. End the tenancy correctly
2. Keep your property in good shape
3. Make sure rent is up to date
4. Do a final inspection with the landlord and/or property manager
It's a good idea to move your stuff out before your final inspection.
5. Download a New Zealand bond refund form
6. If you and your landlord don’t agree on your bond refund you can still send the form
7. If you can’t agree, get advice
If your landlord doesn't agree to refund your bond there are options.
8. Apply to the Tenancy Tribunal
9. Attend the Tenancy Tribunal
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