News Next article
Picking up an item? Check it before you pay
Collecting in person? Here's how to check an item matches the listing, and what to do if it doesn't.
By Trust & Safety team 5 October 2026A quick check at pickup, like giving a chair a gentle push, can catch problems before you pay.
Cash payments aren't covered by Buyer Protection
Before you go
At the pickup
If you've already paid and something's wrong
Can't resolve it together?
If you've already contacted the seller, the next step is to file a dispute report.
File a dispute reportAuthor
Other news you might like


