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Picking up an item? Check it before you pay

Collecting in person? Here's how to check an item matches the listing, and what to do if it doesn't.

By Trust & Safety team 5 October 2026

A quick check at pickup, like giving a chair a gentle push, can catch problems before you pay.

Cash payments aren't covered by Buyer Protection

Before you go

At the pickup

If you've already paid and something's wrong

Can't resolve it together?

If you've already contacted the seller, the next step is to file a dispute report.

File a dispute report

Author

Trust & Safety team Trust & Safety team