Trading just got easier!

Instant messaging on the Trade Me app

We’re always looking for ways we can make buying and selling even easier for Kiwi. Messages makes it fast and easy for members to communicate within the Trade Me app after a purchase or sale has been made.

How it works

Messages is available for trades:

  • Listed by a casual seller, in a general Marketplace or Motors category 
  • Both listed and purchased using the Trade Me app (v108.2 or later, make sure your app is updated)
  • Trades won by auction, 'Buy Now' or 'Make an Offer'
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Designed to sell your stuff with speed, security and ease.
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Why can’t I send my bank account details?

Our system might have mistaken it for a credit card number. Make sure your account number is formatted correctly with dashes: XX-XXXX-XXXXXXX-XXX

What can I use Messages for?

Message the buyer or seller to organise delivery, payment, exchange phone numbers, addresses, tracking info, etc.

Can I share addresses and contact details in Messages?

Yes you can!

Why can’t I send a message?

You can’t share your full name, email, credit card details, images or links. Keeping your personal information safe is our number one priority – read more about our privacy policy. You can still email each other as normal.

You won’t be able to send a message if a member has blocked you from sending messages.

Why is it available for some of my trades but not others?

Messages won't be available if the listing isn't eligible. Professional sellers aren't eligible. To be eligible, the listing must be in a general Marketplace or Motors category, and both listed and purchased on the Trade Me app. If Messages aren't available, you can use email to communicate.

Is Messages available before buying?

To learn more about a listing or the seller, you can ask a question in the Q&A. We don’t have any plans to introduce Messages for pre-purchase communication at this stage.

Got more questions?
For more info, check out our Messages help page.
Learn more

Other Trade Me features

Ping instant payments
Ping instant payments
Buyer Protection
Buyer Protection
Afterpay on Trade Me
Book a courier
Book a courier
Make an offer
Make an offer
Seller Protection
Seller Protection
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