Update to our ‘Contact us’ page
We’re updating our 'Contact us’ page to make it easier and faster for you to get help if you need it. It means your questions get to the right people, with the right info.
This is live in our Help footer now, and in the next few days we’ll roll this out everywhere else.
If you have any feedback about this change, let us know via contactusfeedback@trademe.co.nz.
GST changes for international purchases
As per the recent change in legislation, from 1 December we will be collecting NZ GST of 15% for all Trade Me purchases from any international seller to a New Zealand buyer.
Here’s what you need to know:
- From 1 November, international sellers won’t be able to offer auctions, or pick-up shipping options. More...
Top up your Trade Me account with Ping
We’re changing the way you top up your Trade Me account. Soon you’ll be able to top up via Ping, using Ping credit or any of the cards or bank accounts saved through Ping.
As part of this change, the minimum top up when Trade Me account is at $0 balance or higher will only be $1 (as opposed to the previous $10 limit), and when your Trade Me account balance is in debt there is no minimum top up.
In the coming weeks we’ll also remove the ability to top up your Trade Me account over the phone and by cheque, as we focus on more secure payment options. More...
Book a courier - Fastway rates adjustment
Fastway have advised us that they will be adjusting their rates for packages booked using our Book a courier service. The rate change will be effective 2pm on Monday 2nd September for all new bookings.
The rate adjustments reflect a 5% increase across all Fastway products including, but not limited to:
• Very small / DLE bags (non signature) increasing from $2.75 to $2.89
• Very small / DLE bags (signature required) increasing from $3.77 to $3.96
• Any box size, local delivery (signature required) increasing from $5.32 to $5.59
• The rural surcharge increasing from $5.30 to $5.58
Issues with Customer Service emails - resolved
Update (10:05pm): We are back in action on the Customer Service emails front. If you tried to contact our team between 7:50pm and 10:04pm, please try us again. Sorry for any inconvenience here.
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The system we use to manage our Customer Service emails is currently down. If you're trying to email us, you'll get an error message. More...