Archive for November 2016 announcements

Slow payments fixed

Written by The Trade Me team in General at 3:00pm, Wed 30 Nov 2016

We've fixed the issue that was causing some members to experience delays when trying to top up their account or make a payment.

We're sorry for any inconvenience this caused.

Scheduled maintenance

Written by Stephen in Scheduled maintenance at 5:00pm, Mon 28 Nov 2016

Trade Me will be unavailable on Tuesday 29 November between 2:00am and 5:00am for scheduled maintenance. All auctions that are due to close between 2:00am and 6:00am will be extended by four hours.

We apologise in advance for any inconvenience this may cause.

Slow payments workaround

Written by The Trade Me team in General at 2:30pm, Thu 24 Nov 2016

Update - This issue has been resolved - sorry for any inconvenience!

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A number of members have told us that they've experienced delays when topping up their account or buying something with a debit/credit card recently. More...

Site outage

Written by The Trade Me team in General at 4:30pm, Wed 23 Nov 2016

Unfortunately we had some site issues between 3.10pm and 3.31pm and again between 3.57pm and 4.13pm today which meant Trade Me was down. We've fixed the issue and we're back up online.

We're sorry for any inconvenience and to make sure no listings were affected, we've extended all auctions set to close today between 3.10pm and 4.30pm by one hour.

If you’re having any trouble as a result of this outage, please get in touch so we can help you out.

Book a courier – possible delays

Written by The Trade Me team in General at 6:00pm, Tue 15 Nov 2016

As a result of the recent earthquakes, our courier partners (Courier Post and Fastway) have let us know that some delivery routes in the South Island will experience delivery delays for the foreseeable future.

Any packages going to, from, or via North Canterbury will be delayed.

Please keep an eye on the tracking information on your chosen courier’s website, and if you have any other questions, get in touch with them directly.  More...

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