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Changes to Pay Now
Last week we made some improvements to our Pay Now credit card payments service and these should make transactions safer for both card holders and sellers. Our policing team works 24/7 keeping an eye on these payments and if something on our radar looks suspicious Trade Me will take steps to protect members e.g. hold a payment, reverse a charge, etc.
The main change is around notification. If we're in the process of confirming a payment, both the buyer's and seller's My Trade Me page will now show 'Payment Held' and we'll send you both an email. You can click the 'Payment Held' link for more information. We'll then send you another email when we're happy with the payment, or if we’ve had to cancel it.
Note that until last week, there was no notification on your my Trade Me page if a payment was being investigated. More...
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Free accommodation website for Cantabrians is live
Back on 6 May we started building a free website to help Cantabrians find Auckland accommodation for Rugby World Cup 2011.
We switched this new service on today: you can find it at www.quakemates.co.nz. Via QuakeMates, Aucklanders will be able to offer “in-home” accommodation for free on the site, and Canterbury fans will be able to take up offers via the Trade Me email system.
The idea came about after Rugby World Cup Minister Murray McCully approached us and asked if we could help out the many Cantabrians who need to find Auckland accommodation for the RWC games relocated after the earthquake. More...
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Change in banking details
Trade Me's bank account details for member payments are changing on 1 June. For the vast majority of members there will be no impact and the account number will automatically update when you credit your account as per the usual payment options.
However, although we do not encourage it, a small number of members credit their accounts "over the counter" at their bank branch. These people will need to get in touch to make sure they have the new account details. Alternatively, it might be a good time to switch to using one of the regular payment options.
Credit Card Payment Issues - Update
We experienced some issues with credit card payments tonight which resulted in members being unable to credit their accounts between 6:30pm – 7:01pm. These issues were NZ wide and affected all credit card and eftpos transactions. Our payment providers worked hard to resolve the issues and all members should now be able to credit their accounts.
Credit Card Payment Issues
We’re currently experiencing some issues with credit card payments, these issues are NZ wide and are affecting all credit card and eftpos transactions. Our payment providers are working hard to resolve the issues, we’ll let you know when everything is up and running again.