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Site outage this morning
Just a quick update to let you know about an issue we experienced at Trade Me this morning. There was a power outage in Wellington and Trade Me was affected, along with thousands of other homes and buildings across the city. Several other major websites were also knocked out by the power outage.
The site was down between 8:41am and 10:05am. Around 14,000 auctions were set to close, so we have extended all of these by 4 hours.
We're sorry for the hassle this causes anyone. More...
Issue with bill payment processing
Just a heads up - we are experiencing issues with our bill payment process this morning so internet payments made yesterday haven’t shown up on members' accounts yet. Our technical guys have the hood up and are tinkering with the engine but at this stage we are still unsure of what the problem is. We will post an update once we have this resolved.
Update 11.58am - We have resolved this issue and bill payments are now being processed to accounts. Our apologies for the delay.
Home page issue
From 11:10am through until 11:20am, the Trade Me home page was unavailable. We worked out what went wrong and we have fixed it.
All auctions that were to close between 11:10am and 12:10pm have had their closing times extended by 1 hour.
Email Delays
Unfortunately we experienced a delay in sending end of auction emails between 8pm and 10pm this evening. All emails are sending now but unfortunately some were delayed. We’re extremely sorry for the inconvenience we know this would have caused and we’re looking to make improvements to prevent a repeat occurrence of this problem.
Sales Summary error
If you've sold an item in the last week you might be seeing something weird going on in your Sales Summary (which you can access through My Trade Me).
We understand several people are seeing an extra column in their summary which sets out 27 items that they will not have sold.
First of all, we're sorry this has gone awry.
Second, we have worked out where the issue is and we have a bunch of people in a cold sweat working to fix it. We are aiming to have it sorted out later today.
UPDATE 5:55pm Monday: The fix for this problem will be rolled out tomorrow morning. Apologies for not getting it sorted today.
UPDATE 10:55am Tuesday: This problem has been sorted out and resolved.